Jacquelyn Bittner
Warren,MI
Summary
Experienced Assistant Manager with 10+ years of experience in the field. Skilled in communication, problem-solving, and empathy. Able to effectively manage teams and navigate complex situations. Looking to leverage my expertise to contribute to the success of an organization.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Motivated Desired Position with solid foundation in sales, adept at building strong client relationships and driving revenue growth. Proven track record of meeting sales targets and contributing to team success. Demonstrates effective communication and negotiation skills.
Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Dynamic Job Title with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
9
9
years of professional experience
Work History
Sales Representative
Power Auto Parts
06.2023 - 01.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Implemented CRM tools to track customer interactions and sales progress.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Assistant Manager
T-Mobile
02.2017 - 08.2023
- Operating cash registers
- Opening/closing store
- Counting inventory & maintaining knowledge of current promotions & sales tactics
- Continued education in all new safety procedures & protocols
- Commission based sales with consistently hitting quotas
- Being a teacher & mentor for fellow teammates
- Identify and implement strategies to improve employee productivity and morale
- Developing and implementing strategies to improve sales performance and exceed targets
- Assist in creating and implementing effective training programs for new employees to ensure they have the necessary skills and knowledge to succeed in their roles
- Assist in coordinating and leading training programs for new employees to ensure a smooth onboarding process and promote consistent and efficient work practices
- Creating and managing employee incentive programs to motivate and reward high performance
- Providing exceptional customer service by addressing customer concerns and resolving issues in a timely manner
- Ensuring compliance with all federal, state, and local laws and regulations regarding store operations, employee management, and customer interactions
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Sales Associate
Smoking Bear Tobacco
06.2020 - 08.2020
- Built & maintained effective relationships with customers to deliver the best customer service possible
- Retained product, service & company policy knowledge
- Maintained knowledge of current promotions, exchange guidelines, payment policy & safety procedures
- Developed a deep understanding of different tobacco products and their characteristics to effectively educate customers and provide personalized recommendations
- Collaborate with marketing team to create and implement effective promotional strategies to drive sales and increase customer engagement
- Collaborated with the marketing team to develop and implement strategies to increase sales and attract new customers
- Maintained an organized and visually appealing sales floor by regularly restocking merchandise, arranging displays, and ensuring a clean and inviting shopping environment
- Conduct regular market research to identify trends and customer preferences in the tobacco industry, and provide feedback to the marketing team for product development and promotional strategies
- Conducted market research to identify trends, preferences, and purchasing behavior of tobacco consumers, and used this information to inform sales strategies and product recommendations
- Provide exceptional customer service by actively listening to customer needs, addressing their concerns, and offering solutions to ensure customer satisfaction
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Service Advisor
Midas
01.2020 - 03.2020
- Built & maintained effective relationships with customers to deliver the best customer service possible
- Retained product, service & company policy knowledge
- Maintained knowledge of current payment policy & safety procedures
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Provided accurate and timely estimates for service repairs to ensure customer satisfaction and approval
- Provided accurate estimates and recommendations for vehicle repairs and maintenance to customers
- Effectively communicate with technicians to ensure accurate estimates and repairs
- Implemented a customer loyalty program to increase repeat business and referrals
- Analyze customer feedback and identify trends to improve customer service and satisfaction
- Provide ongoing training and development opportunities to service technicians to enhance their skills and knowledge
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
Part Driver
Autozone
04.2019 - 12.2019
- Delivered automobile parts to auto shops
- Assisted customers with purchasing parts
- Built & maintained effective relationships with customers to deliver the best customer service possible
- Retained product, service & company policy knowledge
- Maintained knowledge of current promotions, exchange guidelines, payment policy & safety procedures
- Ensure accurate and timely delivery of automobile parts to auto shops
- Maintained accurate delivery records for all parts delivered
- Maintain a clean and organized delivery vehicle to uphold a professional image for the company
- Maintain a clean and organized delivery vehicle to uphold company image and ensure efficient transportation of automobile parts
- Collaborate with the warehouse team to ensure accurate inventory management and efficient order fulfillment
- Ensure the proper handling and storage of automobile parts to prevent damage and ensure their quality upon delivery
- Coordinate with auto shops to schedule accurate and efficient delivery of automobile parts
- Contributed to a safe work environment by strictly following safety guidelines and reporting any hazards immediately to supervisors.
- Pulled parts from storage and prepared daily deliveries to verified locations.
- Streamlined the delivery process by maintaining thorough records of all orders, including client information, part details, and delivery times.
- Collected returned items from customer locations.
- Collaborated with sales team to identify potential upselling opportunities while interacting with clients during deliveries.
- Supported fellow team members in completing their daily tasks when necessary, fostering a collaborative working atmosphere.
- Demonstrated accountability and professionalism by completing all paperwork accurately and punctually.
- Improved delivery efficiency by planning optimal routes using GPS navigation systems.
- Safely operated company vehicles, adhering to all traffic laws and regulations while transporting valuable auto parts inventory.
- Facilitated smooth handover of auto parts to clients by verifying order details before departure from the warehouse facility.
- Developed strong relationships with clients by providing friendly, professional interactions during each delivery experience.
- Achieved fuel efficiency improvements by monitoring vehicle performance data and making adjustments accordingly.
- Assisted customers in locating specific parts within the warehouse facility upon request.
- Expedited urgent orders for high-priority customers, ensuring minimal wait times without sacrificing accuracy or quality of service.
- Reduced vehicle maintenance costs through regular inspections and preventative care measures such as oil changes and tire rotations.
- Ensured on-time deliveries, carefully managing schedules and adjusting routes based on traffic conditions.
- Received and submitted payments from customers.
- Enhanced customer satisfaction by promptly delivering auto parts to clients and businesses.
- Increased overall productivity by assisting in other warehouse tasks when not engaged in driving duties such as inventory management or order processing.
- Acted as a liaison between the warehouse, sales team, and clients to ensure seamless communication throughout the supply chain.
- Provided exceptional customer service with timely communication of order status updates and addressing any inquiries or concerns.
- Delivered marketing materials such as weekly sales flyers.
- Maintained accurate inventory levels by conducting regular stock checks and replenishing as needed.
- Planned routes to maximize efficiency.
- Assisted in warehouse operations, organizing parts storage areas for easy retrieval during deliveries.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Pulled parts off store shelves to fill customer orders.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Checked parts computer for stock items and initiated special orders.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
- Operated and maintained tractor-trailer in compliance with state and federal regulations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Service Advisor
Pep boys
02.2016 - 04.2019
- Built & maintained effective relationships with customers to deliver the best customer service possible
- Retained product, service & company policy knowledge
- Maintained knowledge of current promotions, exchange guidelines, payment policy & safety procedures
- Analyze customer feedback and provide recommendations for improving customer satisfaction
- Maintained accurate and up-to-date customer records and service history
- Identify upselling opportunities and promote additional services to customers
- Assist customers in selecting the appropriate automotive parts and accessories for their vehicles
- Collaborate with service technicians to accurately diagnose and recommend repairs for customers' vehicles
- Coordinate with the automotive technicians to ensure timely and efficient service delivery to customers
- Coordinate with other departments to ensure a seamless customer service experience
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
Education
Real Estate License - Real Estate
Keller Williams Real Estate
St Clair Shores Diploma -
Roseville High School
Roseville, MI06.2009
Skills
- Brand promotions
- Merchandising knowledge
- Inventory control procedures
- Dispute mediation
- Cash handling accuracy
- Team player
- Excellent communication skills
- Document & record keeping
- Reliable & punctual
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales presentations
- Sales closing
- Sales development
- Complex Problem-solving
- Sales strategy development
- Product and service sales
- Customer retention
- Client service
- Relationship selling
- Objection handling
- Upselling and cross selling
- Negotiation tactics
- Performance improvement
- Customer needs assessment
- Process improvement
- Sales consultation
- Strategic planning
- Customer success management
- Business development
- Lead prospecting
- Cold calling
- Strategy development
- Account management
- Product promotions
- Contract negotiations
- Performance tracking
- Staff training
- Client account management
Personal Information
Title: Assistant Manager
Hobbies and Interests
- Reading
- Writing
- Going on walks
Timeline
Sales Representative
Power Auto Parts
06.2023 - 01.2025
Sales Associate
Smoking Bear Tobacco
06.2020 - 08.2020
Service Advisor
Midas
01.2020 - 03.2020
Part Driver
Autozone
04.2019 - 12.2019
Assistant Manager
T-Mobile
02.2017 - 08.2023
Service Advisor
Pep boys
02.2016 - 04.2019
Diploma -
Roseville High School
Real Estate License - Real Estate
Keller Williams Real Estate
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