Washington,DC
Summary
With 13 years of experience, Resourceful Cisco Certified Network Associate adept at delivering high productivity and efficiently completing tasks. Specialize in network configuration, troubleshooting, and security protocols.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Technician
Mauritania Embassy
Washington-DC , DC
03.2020 - Current
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Maintained inventory records of IT equipment and supplies.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Provided recommendations on hardware purchases based on customer requirements.
- Assisted with the deployment of new applications and updates to existing applications.
- Resolved hardware issues including replacing parts as necessary.
- Monitored system performance and implemented preventive maintenance procedures.
- Deployed operating systems.
- Provided technical support to users via telephone or remote access.
- Configured routers, switches and wireless access points for LANs and WANs.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Oversaw daily performance of computer systems.
Network Administrator
anrpts
Nouakchott , Mauritania
01.2011 - 12.2020
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Responded quickly to user requests for assistance with computer or network problems.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Provided troubleshooting and testing to support network.
- Liaised with network team to configure, implement, and administer LAN and WAN components.
- Diagnosed network issues using tools such as packet sniffers and protocol analyzers.
Education
Master of Science -
INTTIC
Algeria,Oran06-2009
Skills
- Network design
- LAN and WAN administration
- Network configuration
- Firewall Management
- OSI network layers
- Problem-Solving
- Diagnostic Testing
- Teamwork and Collaboration
Certification
- CompTIA Network+ , January 08, 2024
- CompTIA Security+ , November 29, 2023
- CompTIA A+ , September 29, 2023
- Cisco Certified Network Associate CCNA , June 8, 2023
- CompTIA ITF+ , Dec 02, 2022
Languages
English
Professional
French
Full Professional
Timeline
IT Technician
Mauritania Embassy
03.2020 - Current
Network Administrator
anrpts
01.2011 - 12.2020
Master of Science -
INTTIC
- CompTIA Network+ , January 08, 2024
- CompTIA Security+ , November 29, 2023
- CompTIA A+ , September 29, 2023
- Cisco Certified Network Associate CCNA , June 8, 2023
- CompTIA ITF+ , Dec 02, 2022
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