Alyssa Cole
Account Executive
Coppell
Summary
Office Management and Administration Professional experienced optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Account Executive
CAE
10.2022 - Current
- Established and maintained working relationships with key customers.
- Planned future schedules for customers with multiple types of training needs and collaborated with colleagues to create non-nominal schedules when necessary.
- Identified training courses for pilots by researching and interpreting the training programs and specific requests from the customers.
- Honed general knowledge of training programs as well as platform and customer specific courses and footprints offered.
- Contributed to the overall team success by assisting colleagues and building strong relationships for a more coherent team.
Accounts Manager
ATI Secure Docs
11.2020 - 8 2022
- Reconciled daily services by cross referencing manually written weights and extra services with information collected in software used by service representatives
- Created invoices for 600+ accounts each month
- Collaborated with accounting department to reconcile customer and vendor invoices and facilitate payments
- Obtained, reviewed, and tracked 275+ purchase orders and their funding
- Maintained outstanding balances to less than 1% of yearly revenue
- Facilitated client satisfaction and renewed customer relations to drive growth
- Assessed needs of potential new customers and accurately priced services to keep up with document destruction market
- Identified partnership opportunities with other shredding companies and established favorable business connections
- Generated financial and operational reports to assist management with business strategy
- Oversaw warehouse staff of 10+ and 5+ drivers
- Coordinated driver dispatch to accomplish daily services
- Streamlined and reduced driver routes in San Antonio from 4 routes to 3 routes to lower driving time and increase number of customers serviced on one route, created zones for easier scheduling, and reduced number of missed services due to bin counts.
Office Manager
ATI Secure Docs
06.2019 - 08.2020
- Supported HR by onboarding and training new warehouse, driving, and office staff on their first day of work
- Coached new hires on company processes while managing employees with disabilities to achieve maximum production
- Guided new warehouse managers through their first 3 months while they learned security requirements, and how to operate shredding equipment safely
- Influenced implementation of new shredding software and audited transferred data for any errors
- Sourced vendors for special projects and negotiated contracts
- Completed NAID filings and upheld strict compliance with regulations set by government agencies
- Facilitated interdepartmental communications for projects and meetings.
Education
Bachelor of Arts - Business
Southwestern University
Georgetown, TX 09.2012 - 05.2016
Skills
Account Reconciliation
Purchase Order Management
Invoicing
Account servicing skills
Microsoft Suite Expertise
Friendly nature
Clear oral/written communication
Excellent multi-tasking ability
Timeline
Account Executive
CAE
10.2022 - Current
Accounts Manager
ATI Secure Docs
11.2020 - 8 2022
Office Manager
ATI Secure Docs
06.2019 - 08.2020
Bachelor of Arts - Business
Southwestern University
09.2012 - 05.2016