Blake Davenport
Ankeny,IA
Summary
Skilled network engineer with extensive experience in troubleshooting and resolving complex network issues in a fast-paced environment. Received various awards including HBS’s Development and Above & Beyond awards. Information security professional with significant experience in safeguarding digital assets and implementing robust security measures. Skilled in threat analysis, risk management, and incident response. Strong focus on team collaboration and adaptability to meet evolving security challenges. Reliable, with proven track record in achieving results and ensuring data integrity and confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Security Engineer
Heartland Business Systems
01.2025 - Current
- Provide consultative and proactive security support to Heartland's customer base, addressing a wide range of cybersecurity needs.
- Present and explain security solutions effectively to customers, supporting pre-sales and post-sales engagements.
- Support sales consultants and engineering teams by assisting with the design, review, validation, and optimization of security solutions.
- Contribute to product selection, research, and the development of configuration standards and best practices.
- Educate sales teams on security products and services to enable informed selling.
- Collaborate in a team environment, acting as both a leader and contributor while maintaining professionalism and respect.
- Lead end-to-end Incident Response (IR) cases, providing consultation, coordination, and remediation efforts.
- Conduct forensic analysis to uncover critical system artifacts and evidence, answering key questions during incident investigations.
- Serve as a virtual Security Engineer (vSE) for clients, providing ongoing security expertise and support.
- Participate in a rotating on-call schedule to support 24x7 incident response services.
Sr. Network Engineer
Heartland Business Systems
01.2024 - Current
- Pre-Sales: Collaborated with solutions consultants to design tailored network solutions for mid- to large-sized businesses, aligning with client goals and technical requirements.
- Post-Sales: Supported the implementation of vendor technologies, ensuring adherence to industry best practices and standards.
- Delivered senior-level support, maintenance, and administration across a variety of customer network environments.
- Provided accurate time estimates and detailed scopes of work for new projects to ensure successful delivery and customer satisfaction.
- Researched and evaluated new technologies, contributed to configuration standards and best practices, and trained team members to improve technical delivery and support the sales process.
Network Engineer
Heartland Business Systems
02.2022 - 01.2024
- Pre-Sales: Partnered with solutions consultants to design and scope network solutions for small to mid-sized businesses, aligning technical design with client needs.
- Post-Sales: Assisted customers with the implementation of various vendor technologies, ensuring compliance with industry best practices and standards.
- Collaborated with cross-functional teams to troubleshoot and resolve network issues efficiently, minimizing downtime and ensuring customer satisfaction.
Consulting Engineer
Heartland Business Systems
11.2019 - 02.2022
- Delivered consultative and proactive project management, ensuring successful execution of customer initiatives.
- Implemented customer projects on time and within budget, driving customer satisfaction and project success.
- Provided Tier 2/Tier 3 support for escalations from the HBS Managed Services team, resolving complex technical issues.
- Configured and maintained wired and wireless network infrastructure across diverse environments.
- Offered general end-user support, contributing to smooth day-to-day IT operations.
Regional coordinator / Tier 2 tech
Erickson Dental Technologies
11.2015 - 11.2019
- Acted as a liaison between sales staff and office clients to ensure seamless communication and customer satisfaction.
- Served as an escalation point for Tier 1/2 technicians and administrative staff, resolving complex technical and operational issues.
- Executed special projects assigned by Technical Managers, contributing to strategic and operational initiatives.
- Followed defined escalation procedures to transition incidents and projects to Tier 3 technicians when necessary.
- Collaborated with vendors to troubleshoot and resolve issues related to customer software and hardware equipment.
Education
Associates - Management Information Systems
Northern State University
Aberdeen, SD08.2015
Bachelors - Business Administration (Project Management)
Columbia Southern University
Online09.2017
Skills
- LAN
- WAN
- WLAN
- TCP/IP
- Meraki
- Fortinet
- Palo Alto
- Cisco
- HPE Aruba
- Network and infrastructure hardening
- Patching
- Incident response
- Problem-solving
Certification
- Palo Alto - PCNSA
- Palo Alto - PCNSE
- Fortinet - NSE4
- Fortinet - NSE7 Enterprise Firewall
- Fortinet - NSE7 SDWAN
- Fortinet Certified Solution Specialist Network Security
Awards
Rockstar of the Quarter
Above & Beyond Award
Development Award
HBS Partner Relations All-Star Team
Timeline
Information Security Engineer
Heartland Business Systems
01.2025 - Current
Sr. Network Engineer
Heartland Business Systems
01.2024 - Current
Network Engineer
Heartland Business Systems
02.2022 - 01.2024
Consulting Engineer
Heartland Business Systems
11.2019 - 02.2022
Regional coordinator / Tier 2 tech
Erickson Dental Technologies
11.2015 - 11.2019
Associates - Management Information Systems
Northern State University
Bachelors - Business Administration (Project Management)
Columbia Southern University
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