Delicia Davis
Dallas,TX
Summary
Experienced individual possessing over 7 years of multifaceted experience. Supportive team player adopting lucrative relationships with key partners, vendors, and consumers. Dedicated professional in detailed cost analyses, communication, negotiation, consumer satisfaction, skilled problem-solving, and multitasking abilities. Organized with a proven track record of providing exceptional customer service in fast-paced environments, providing keen attention to detail with excellent decision-making skills to manage multiple, concurrent tasks. Having a self-motivated work ethic to perform effectively team, group, or individual environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Acquisition Specialist
AutoNation
06.2022 - 09.2023
- Enhance productivity by managing a high volume of title applications and documentation daily. Reduce errors in title examinations through diligent verification of property records and legal descriptions of all documentation.
- Process an average of 200-300 vehicle title document jackets weekly. Having knowledge of all state(s) DMV regulations and requirements; compliance reducing errors fostering 99% accuracy rate. Implement streamlined advanced title documentation system softwares, resulting in 25% reduction time in processing methods.
- Utilize various online databases and state records to verify ownership information. Identify potential risks or concerns during the title examination process, proactively addressing issues to minimize delays by contacting State Motor Vehicle Departments.
- Enhance client satisfaction by providing accurate and timely title reports and documentation. Develop strong relationships with third party, FDIC institutions, agencies, and consumers fostering trust and repeat business through excellent customer service.
Tax Specialist
Freedom Tax Services
01.2020 - 06.2020
- Maintain positive relationships with both existing and prospective clientele through
excellent customer service and responsiveness. Build strong lasting professional relationships with clients, fostering trust and loyalty through exceptional service delivery. - Conduct thorough research of new legislation affecting taxation policies, ensuring tax report accuracy of 100% accuracy/ compliance. Enhance client satisfaction by providing personalized tax planning, develop financial strategy, preparation services, while building tax plans to lower tax liability.
- Review statistical information to determine financial trends for use in investment planning. Organize community education event seminars to educate, while recruiting new business averaging 40% increase of quota. Review budgets, capital
appropriations, operating budgets, communicating directly to Chief Executive Officer. - Analyse databases input, verify accuracy preparation of team members detecting omissions/errors in data entry. Gather financial records needed to reconcile balance sheets, develop relationships with local IRS official agents to facilitate communication while negotiating resulting in reduction of tax debt.
Executive Assistant of Chief Executive Officer
DIZ LLC
04.2012 - 12.2019
- Ensure a smooth day-to-day operation, ensuring timely completion of tasks and projects. Oversee daily management ensuring 100% operational efficiency for all sister companies. Manage financial transaction records, reconcile bank transactions, P&L statements.
- Provide administrative support to executive team within the absence of Chief Executive Officer. Manage executive calendar, scheduling, travel itineraries, meeting, conferences, planned lectures. Provide support to Chief Executive Officer during critical decision-making processes, offering valuable insights based on research and data analysis.
- Develop strong working relationships with stakeholders through clear communication lines that fostering collaboration across departments. Coordinate high profile executive projects increasing overall revenue percentages. Implement strategic strategies for annual audit department, with above average of 98% compliance rate.
- Foster strong working relationships with clients, contributing to client retention rate establishing cash flow resulting in increase of quarterly margin. Develop analysis of consumer base, redefine accuracy of services and product usage increasing new accounts/margins.
Office Executive
Dizzy Pepper LLC
04.2012 - 12.2019
- Coach new hires on company processes while managing employees to achieve maximum production; perform all administrative duties. Manage monthly bank reconciliation for accounts, ensure accuracy of financial records for audit discrepancies. Coordinate payroll, taxes, benefit programs, 401K, medical packages. Perform renewal of all business licenses, equipment registration, certificates, tax commission.
- Serve as the point of contact for clients, vendors, and consumers providing exceptional. Maintain purchase, shipping, inspection of inventory database to coordinate, analyze, distribute data reports to supplies or vendors.
- Implement new software programs for enhanced data management. Manage sensitive information and confidential documents by implementing secure filing storage system database practices protecting the companies privacy.
- Streamline processes by implementing efficient time management strategies/techniques. Deliver executive productivity by managing complex schedules scaling time managenment. Consistently meet project deadlines through diligent planning, organization, to the workflow optimizing task delegation.
Education
Associate of Science - Accounting And Business Management
APUS University
01.2015
Associate of Arts - Accounting Technology And Bookkeeping
Troy University
01.2011
Skills
- Accounting AR/AP
- Administrative Management
- Customer Service Acquisition
- Database Management
- Financial Services
- Inventory Management
- Presentation Development
- Project Oversight
- Social Media Management
- Time Management
Accomplishments
OPEN AVAILABILITY RELOCATION
Certification
Notary Public
Internship Jones Realty
Internship Affordable Insurance
Software
- Advanced MS Office Suite {Access, Excel, PP, Publisher, Spreadsheet, Word}
- Canva
- Slack, Teams, Trello
- Google Suites/Workspace
- JavaScript
- Microsoft Dynamics GP
- NetSuite
- QuickBooks
- RealPage, Yardi
Timeline
Acquisition Specialist
AutoNation
06.2022 - 09.2023
Tax Specialist
Freedom Tax Services
01.2020 - 06.2020
Executive Assistant of Chief Executive Officer
DIZ LLC
04.2012 - 12.2019
Office Executive
Dizzy Pepper LLC
04.2012 - 12.2019
Associate of Science - Accounting And Business Management
APUS University
Associate of Arts - Accounting Technology And Bookkeeping
Troy University
Notary Public
Internship Jones Realty
Internship Affordable Insurance
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