Summary
Overview
Work History
Education
Skills
Accomplishments
Photography
Timeline
Hi, I’m

Michelle Bocan

San Antonio,TX

Summary

Working with people of all ages over the years in many different settings, has provided professional growth and some amazing skills. From Customer service to Communication, Organizing, and Teamwork skills. Hardworking and Passionate Job seeker eager to secure any level position. Ready to help team achieve company goals.

Overview

24
years of professional experience

Work History

Lularoe

Independent Fashion Retailer
12.2016 - 12.2023

Job overview

  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Greeted customers, identified needs and provided product advice.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed loyal customer base by providing excellent customer service.
  • Offered personalized customer service to all customers to support satisfaction and loyalty.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Scheduled events, worked on social media & Photography of products.
  • Inventory (ordering, receiving, and shipping).
  • Balanced business accounts.

Bconnected Welcome Service

Welcome Greeter
01.2021 - Current

Job overview

  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for customers.
  • Answered customer questions and pointed individuals in right directions.
  • Recommended products and services to customers based on personalized needs.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Filing Deliveries into software program.
  • Inventory of packages being delivered.

Washington Irving Elementary

Teacher's Assistant
08.2015 - 05.2016

Job overview

    • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
    • Handed out classroom materials, like pencils, paper, and crayons.
    • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
    • Graded assignments and reported individual progress to teacher.
    • Supported student learning objectives through personalized and small group assistance.
    • Maintained safety and security by overseeing students in recess environments.
    • Supported classroom activities, tutoring, and reviewing work.
    • Supported classroom maintenance and upkeep, organizing books and materials.
    • Tutored struggling students individually and in small groups to reinforce learning concepts.
    • Mentored and tutored individual students needing additional help.
    • Copied, organized and distributed classroom assignments or other paperwork.

Ironhorse Screen Printing

Retail/Designer
01.2014 - 05.2015

Job overview

  • Prepared, mixed and loaded screen ink.
  • Received and examined work orders to determine printing times, ink and material quantities.
  • Cleaned, adjusted and repaired screen printing machines.
  • Performed quality checks and dried, folded and packed completed articles.
  • Copied customer designs and translated to functional print screens.
  • Installed and repositioned screen printing plates and pressure roles.
  • Maintained relationships with clients through punctuality and excellent customer service.
  • Designed and printed custom designs.
  • Set up printing machines daily and maintaining functional and clean workspace.
  • Operated printers to produce products daily.
  • Conducted machine test runs and prepared machines for operation and proper function.
  • Monitored equipment operation and adjusted controls to meet specified heat, tension and speed requirements.
  • Changed equipment controls to meet heat, speed and tension requirements.

MCCS Okinawa

Program Assistant
10.2012 - 09.2013

Job overview

    • Assisted with planning and coordinating day-to-day and special program activities.
    • Prepared clearly written and formatted documents and reports.
    • Developed age-appropriate activities and crafts to engage children.
    • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
    • Enforced rules and managed behavior through developmentally appropriate discipline.
    • Maintained effective schedule balance between rest periods, active play, and instruction.
    • Provided emotional support and guidance to children during difficult times.
    • Encouraged children to develop healthy social and emotional skills.
    • Worked with children to develop good cognitive, physical and language skills.
    • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
    • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
    • Introduced children to educational games and activities to boost learning.
    • Assisted in potty training and other daily hygiene activities to support child development.
    • Monitored children's activities to verify safety and wellbeing.
    • Read stories, sang songs and facilitated creative play.
    • Implemented daily routines and activities to stimulate and engage children.
    • Dispensed snacks and meals to children in accordance with nutritional guidelines.
    • Encouraged children's emotional and social development.
    • Responded to inquiries from parents and guardians.
    • Instructed children in crafts and other activities to promote gross and fine motor skills.
    • Created safe and engaging learning environment for groups of diverse children with various learning styles.
    • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
    • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
    • Helped children develop motor skills in preparation for preschool and kindergarten.
    • Developed lessons and activities to promote children's physical and emotional development.
    • Documented children's growth and development.

Alorica

Customer Care Professional
05.2011 - 04.2012

Job overview

    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Responded to customer needs through competent customer service and prompt problem-solving.
    • Assisted call-in customers with questions and orders.
    • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
    • Communicated with clients regarding account services, statements, and balances.
    • Navigated multiple computer systems and applications to find information.
    • Maintained and managed customer files and databases.
    • Delivered prompt service to prioritize customer needs.
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
    • Investigated and resolved customer inquiries and complaints quickly.
    • Exhibited high energy and professionalism when dealing with clients and staff.
    • Maintained up-to-date knowledge of product and service changes.
    • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
    • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Toys"R"Us

Retail Sales Associate
08.2010 - 12.2010

Job overview

    • Greeted customers and helped with product questions, selections, and purchases.
    • Stocked merchandise, clearly labeling items, and arranging according to size or color.
    • Maintained clean sales floor and straightened and faced merchandise.
    • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Used POS system to process sales, returns, online orders, and gift card activations.
    • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
    • Balanced and organized cash register by handling cash, counting change, and storing coupons.
    • Developed professional relationships with customers to increase loyalty, retention and rapport.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Engaged in friendly conversation with customer to better uncover individual needs.

Scotland Elementary School

Student Teacher
08.2009 - 12.2009

Job overview

    • Worked with classroom teacher to learn about current standards and best practices.
    • Facilitated small group activities and one-on-one instruction to meet individual student needs.
    • Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
    • Cultivated positive relationships with administration, teaching staff, and students.
    • Created and implemented different learning activities to meet needs of different types of learners.
    • Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
    • Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
    • Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.

Krivonak Painting

Painter
05.2000 - 08.2009

Job overview

    • Painted surfaces using brushes, spray guns, and paint rollers.
    • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
    • Painted indoor areas such as hallways, bathrooms, and lobbies.
    • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
    • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
    • Protected surfaces from damage and spills by using drop cloths prior to and during painting.
    • Repaired wall holes and scrapes.
    • Evaluated completed work for quality and adherence to standards and client requirements.
    • Worked holidays and weekends depending on shifting needs of project.
    • Taped off areas to prevent overspray and other accidents.
    • Patched cracks, holes and other imperfections in walls and other surfaces.
    • Followed safety procedures and properly used protective gear while painting.
    • Prepared surfaces for painting or staining by removing old paint and applying primers.
    • Primed and sealed surfaces to best support paint coats.
    • Conducted final work check to assess quality and make corrections if necessary.
    • Repaired drywall and plaster prior to painting.
    • Utilized brushes and rollers to create various textures.

Education

University of North Carolina At Pembroke
Pembroke, NC

Bachelor of Science from Exercise And Sports Science
05.2009

University Overview

  • Extracurricular Activities: Track and Field Thrower
  • Athletic Scholarship Recipient for Track and Field

University of North Carolina At Pembroke
Pembroke, NC

Bachelor of Science from K-12 Physical Education Teacher
05.2009

Skills

  • Excellent Customer Service
  • Data Entry
  • Hardworking
  • Proficient in Word, Excel, Powerpoint Programs
  • Multitasker
  • Communication Skills
  • Organization Skills
  • Quick Learner
  • Problem-Solving
  • Teamwork

Accomplishments

Awarded Best Quality Call for Customer Service

Excellent Communication skill utilized in training new employees

Selected as Team Lead for Outstanding teamwork ability

Noted and Promoted for Organization skills

Photography

I have a small photography passion. I love to capture memories that will last a lifetime. I have taken maternity, family, newborn, couples, seniors and many other types of photography. I love to take nature picture and landscapes. Photography is a way to escape the world's chaos for just a moment and capture the beauty amongst us, that we take for granted.

Timeline

Welcome Greeter

Bconnected Welcome Service
01.2021 - Current

Independent Fashion Retailer

Lularoe
12.2016 - 12.2023

Teacher's Assistant

Washington Irving Elementary
08.2015 - 05.2016

Retail/Designer

Ironhorse Screen Printing
01.2014 - 05.2015

Program Assistant

MCCS Okinawa
10.2012 - 09.2013

Customer Care Professional

Alorica
05.2011 - 04.2012

Retail Sales Associate

Toys"R"Us
08.2010 - 12.2010

Student Teacher

Scotland Elementary School
08.2009 - 12.2009

Painter

Krivonak Painting
05.2000 - 08.2009

University of North Carolina At Pembroke

Bachelor of Science from Exercise And Sports Science

University of North Carolina At Pembroke

Bachelor of Science from K-12 Physical Education Teacher

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Michelle Bocan