Ian Gray

There are three primary duties: Patient reception, walk-in consultations, express order fulfillment.

In reception, engage new and existing patients, assist in directing them to the appropriate area using multiple different tools, all while maintaining a positive interaction.

With walk-ins, find out patient's intentions, assist in selections and inquiries all while building rapport.

For express, fulfill online orders in a reasonable time period and address any issues that arise. Communicate electronically or over the phone with patient's if needed.

Secondary duties include but not limited to: Cleaning tasks, Patient Outreach Programs like tabling at events and sales calls, inventory management, and training.

• Team Member: ~2years
• Shift Manager: ~2years
• Assistant Manager: ~2years
• Assistant General Manager: ~2years
• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Mentored and motivated team members to achieve challenging business goals.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Handled cash accurately and prepared deposits.
• Managed team schedule with eye for coverage needs and individual strengths.
• Motivated, trained, and disciplined employees to maximize performance.
• Resolved problems promptly to elevate customer approval.