William Baker
Alexandria,VA
Summary
Personable Community Coordinator with proven track record of success managing and leading social services programs. Skilled in grant writing, budgeting and program evaluation. Strong collaborator and committed to leading and inspiring teams to achieve shared goals.
Overview
4
4
years of professional experience
Work History
Community Coordinator
Hawthorne Management Company
- Tasked with screening and directing calls to the correct community managers
- Work directly with 5 community managers to handle communication needs of thousands of homeowners across dozens of different communities
- Coordinate mass emails and mailing to homeowners with updates on current event in their communities, as well as being able to field and handle homeowner complaints regarding their HOA
- Handled billing issues and rental of community amenities
Assistant Front Office Manager
Ballantyne Hotel
05.2022 - 09.2022
- Responsible for overseeing the front desk of a 207-room full-service hotel
- Responsibilities include coordinating with all departments (Maintenance, Housekeeping, Food & Beverage) on site to ensure guest satisfaction during their stay
- If a guest was not satisfied during their stay, I was tasked with determining fair compensation
- Managed and ordered supplies for multiple departments across the hotel.
Front Office Supervisor
Double Tree Suites by Hilton, South Park
07.2021 - 05.2022
- Oversaw the front of house operations
- Including Front Desk, breakfast, and Housekeeping operations at the hotel
- Made sure that all associates had completed all Hilton training requirements
- Worked with Human Resources to screen applicants across all departments and assist in interviews for Front Office staff
- Managed and ordered supplies for multiple departments across the hotel.
Front Office Supervisor
Hotel Equities, Inc.
05.2018 - 07.2021
- Oversaw the front of house operations
- Including Front Desk, breakfast, and Housekeeping operations at the hotel
- Made sure that all associates had completed all Marriott training requirements
- Screened, interviewed, and hired all front of house staff and other departments
- Managed, reconciled, and deposited receipts
- Managed vendor orders for food and beverage for dining and Marketplace
- Worked in M3 accounting platform to submit vendor invoices, and balance daily M3 reports
- Worked with the sales department generating new corporate leads and relationships for the hotel while fostering existing relationships to ensure our corporate guests were satisfied while our guest
- Selected as a key member of the Opening Team, to work with the General Manager in coordinating Vendors and construction crews getting everything ready for opening
- (Hotel Equites awarded TownPlace Suites “Best Hotel Opening 2021”)
- Coordinated with Front desk, housekeeping, and maintenance to ensure that all rooms were kept up to Guests’ standards and worked to resolve any related issues in a timely manner
- Night Auditor: responsible for running the hotel overnight, including updating of hotel PMS system, and resolving any outstanding issues in guest reservations
- Responsibilities included checking guest in/out, collecting payment from guests, ensuring that all guests have proper amounts of authorizations to pay for their stay, as well as backing up the Marsha/PMS system, and running the nightly audit rolling the system over to the next day.
Front Desk Supervisor
Fairfield Inn, Gastonia, NC
08.2019 - 01.2021
- Ensured sure all front desk associates had completed and are up to date on all Marriott trainings and procedures including handling of front desk responsibilities
- Oversaw front desk operations and handled guest complaints in a way that is both satisfactory to the guest as well as to management
- Responsible for putting together daily cash deposits to the bank
- Submitted orders to vendors for food and beverage for breakfast and Marketplace orders
- Worked in M3 accounting platform to submit vendor invoices and balance daily M3 reports
- Screened all applications and sat in on interviews for hiring of all departments
- Assisted in training new front desk associates; Included training on the FOSSE/MARSHA PMS system, guest interactions and various techniques to handle unexpected situations
- Helped put policies in place to reopen the onsite pool and gym during Covid-19 Pandemic
- Coordinated with Front Desk, Housekeeping, and Maintenance to ensure that all rooms were kept up to Guests’ standards and work to resolve any related issues in a timely manner
- Night Auditor: responsible for running the desk overnight, including updating of hotel PMS system, and resolving any outstanding issues in guest reservations
- Responsibilities included checking guest in/out, collecting payment from guests, ensuring that all guests have proper amounts of authorizations to pay for their stay, as well as backing up the Marsha/PMS system, and then running the nightly audit rolling the system over to the next day.
Guest Services
Residence Inn by Marriott, Dunwoody/Perimeter Center
05.2018 - 07.2019
- Processed guest arrivals through Marriott’s FOSSE computer system by confirming reservations, verifying I.D, taking of payments through cash or credit card and assigning guest rooms based on guest preferences and requests
- Responded to guests request in a timely manner
- Assisted guest with any issues before, during or after their stay.
Education
Communications and Public Relations
Georgia Southern University
BA - Communications
Young Harris College
01.2018
Skills
- Proficient in MS Word, Excel, and PowerPoint
- Extensive Fosse Marsha/PMS systems knowledge
- Well versed in Cinc property management systems
- Oral and Writing Communication
- Team Leadership
- Administrative Tasks
Accomplishments
- Certified Wilderness Outdoor First Responder.
- Selected as New Hire of the Year at the Residence Inn in 2018.
Hobbies and Interests
Participant in water related sports, SCUBA, kayaking, white-water rafting, water skiing, wakeboarding, and sailing.
Section name
Raft Guide on the Ocoee River site of the 1996 Olympic Kayaking
Timeline
Assistant Front Office Manager
Ballantyne Hotel
05.2022 - 09.2022
Front Office Supervisor
Double Tree Suites by Hilton, South Park
07.2021 - 05.2022
Front Desk Supervisor
Fairfield Inn, Gastonia, NC
08.2019 - 01.2021
Front Office Supervisor
Hotel Equities, Inc.
05.2018 - 07.2021
Guest Services
Residence Inn by Marriott, Dunwoody/Perimeter Center
05.2018 - 07.2019
Community Coordinator
Hawthorne Management Company
Communications and Public Relations
Georgia Southern University
BA - Communications
Young Harris College
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