Jenny Anderson
Manchester,KY
Summary
Proven track record in hospitality and customer service, exemplified during tenure at Hampton Inn & Suites By Hilton. Expert in deep cleaning and safe chemical use, enhancing guest satisfaction and safety. Skilled in cash management, contributing to efficient operations. Achieved significant improvements in cleanliness standards, receiving commendation for dedication and attention to detail.
Overview
23
23
years of professional experience
Work History
Cashier/Stocker
Speedway
Manchester, KY
10.2024 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
Crew Member
Taco Bell
Manchester, KY
09.2017 - 09.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Interacted pleasantly with guests to deliver quality customer service.
Housekeeper
Hampton Inn & Suites By Hilton
Hazard, KY
08.2012 - 09.2017
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
Crew Member
Racks Restaurant
Hazard, KY
05.2009 - 07.2012
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Checked expiration dates on all products before serving them to customers.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
Housekeeper
Days Inn Hotel
Hazard, KY
05.2007 - 05.2009
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Assisted in laundry services including washing, drying, and folding linens.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Crew Team Member
KFC
Hazard, KY
01.2002 - 05.2007
- Operated cash register accurately and efficiently.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Inspected equipment for proper functioning prior to use.
- Performed store opening and closing procedures as directed by management team.
- Unloaded trucks of incoming merchandise in an organized fashion.
- Ensured that products are properly labeled before placing them on shelves.
- Replenished inventory levels when necessary.
- Monitored expiration dates of food products.
- Prepared sandwiches and drinks for customers according to their specifications.
Education
High School Diploma -
Mullins High School
Pikeville, KY05-1992
Skills
- Deep cleaning
- Safe cleaning with chemicals
- Restroom detailing
- Linen replenishment
- Product restocking
- Cash handling and management
- Ordering and stocking
- Hospitality and accommodation
References
Cody Henson - 606-391-4345
- Targeted Case Manager
Gale Collins - 606-599-0090
- General Manager
Becky - 606-598-3565
- General Manager
Affiliations
- Cycling
- Cross Words
- Sudoku
Accomplishments
- Art Award
- Music Award
- CPR Certification
Timeline
Cashier/Stocker
Speedway
10.2024 - Current
Crew Member
Taco Bell
09.2017 - 09.2024
Housekeeper
Hampton Inn & Suites By Hilton
08.2012 - 09.2017
Crew Member
Racks Restaurant
05.2009 - 07.2012
Housekeeper
Days Inn Hotel
05.2007 - 05.2009
Crew Team Member
KFC
01.2002 - 05.2007
High School Diploma -
Mullins High School