Nathalya Pendock
San Diego,CA
Summary
Motivated and results-driven psychology graduate with 11 years of professional experience, seeking a challenging position as a Database Assistant. Offering a diverse skill set in data management, customer service, and administration, along with a strong foundation in retail, strategy, academics, and project coordination. Proven track record of increasing program efficiency by up to 35%, delivering successful outcomes, and collaborating within cross-functional teams. Detail-oriented and proactive, adept at handling multiple tasks and deadlines with acute attention to detail. Multilingual communicator with strong organizational and collaborative skills, ready to leverage experience in data entry and administrative support to contribute effectively as a Database Assistant.
Overview
5
5
years of professional experience
Work History
Shift Key Manager
US Polo Association
2015.09 - 2018.05
- Directed daily store operations at US Polo, including opening, closing, and financial safe audits, ensuring seamless customer service and a positive shopping experience, improving customer satisfaction ratings by 20%
- Managed shipment processing, data entry, and product placement, increasing inventory accuracy by 15% and enhancing visual merchandising standards, leading to a 25% boost in sales.
- Counted registers and cleaned and secured shop at end of shift.
- Trained team members in successful strategies to meet operational and sales targets.
Kiosk Manager/Assistant Manager
Hickory Farms
2013.10 - 2015.01
- Oversaw and designed seasonal store layouts, while overseeing hiring processes and payroll, leading to a 40% increase in customer engagement and a 20% boost in seasonal sales
- Executed weekly bank deposits and payroll management for a team of 15, while creating detailed employee schedules, resulting in a 20% reduction in scheduling conflicts and improved operational flow
- Conducted meticulous revisions to management spreadsheets, which enabled real-time forecasting of resource needs, reducing operational delays by 30% and increasing overall team productivity by 15%
ESP Group Leader
School of Incarnation
2013.08 - 2015.02
- Designed and implemented a structured afterschool program for children aged 6-11, focusing on STEM subjects and bilingual education in Spanish and Portuguese, increasing student engagement and learning outcomes by 40%
- Managed Individual Education Plans (IEP) and sensitive personal identifiable information (PII) for cognitively impaired children, ensuring strict compliance with privacy regulations and enhancing personalized educational support.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Associate of Arts - Psychology
San Diego Mesa College
San Diego, CA06.2024
High School Diploma -
Northwood High School
Silver Spring, MD06.2011
Skills
- Customer experience
- Customer Satisfaction
- Leadership Development
- Retail Sales
- Store maintenance
- Sales management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Japanese
Elementary
Timeline
Shift Key Manager
US Polo Association
2015.09 - 2018.05
Kiosk Manager/Assistant Manager
Hickory Farms
2013.10 - 2015.01
ESP Group Leader
School of Incarnation
2013.08 - 2015.02
Associate of Arts - Psychology
San Diego Mesa College
High School Diploma -
Northwood High School
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