Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Golfin

Southfield,MI

Summary

Seasoned professional with a robust background in office management at +50 Growing Solutions and law enforcement leadership with the City Of Detroit Police Department. Excelled in staff management, policy implementation, and maintaining operational compliance. Demonstrated exceptional organizational skills and conflict management, enhancing performance and fostering community engagement.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

35
35
years of professional experience

Work History

Office Manager

+50 Growing Solutions
05.2019 - 09.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Police Lieutenant

City Of Detroit Police Department
05.1989 - 07.2019
  • Established and enforced employee performance policies.
  • Audited inventory of safety equipment and weapons for mission security compliance.
  • Promoted a culture of accountability among officers by setting high standards for conduct and performance evaluation systems that rewarded excellence while identifying areas for improvement.
  • Led shift briefings to inform officers of properties to check and individuals of note in local areas.
  • Managed personnel scheduling, ensuring optimal coverage during peak times and effective response to emergency situations.
  • Delivered staff training on patrol readiness strategies while working to enhance morale and support overall welfare.
  • Engaged with local individuals and community leaders to discuss crime reduction strategies.
  • Oversaw budgeting processes for the department, ensuring fiscal responsibility while maintaining necessary resources for operations.
  • Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
  • Mentored junior officers, fostering professional growth and encouraging career advancement within the force.
  • Improved officer performance by conducting regular evaluations and providing constructive feedback.
  • Directed and monitored the work of fifty law enforcement professionals with a clear focus on maximizing results and maintaining transparent police operations.
  • Served as an incident commander during critical events or emergencies, coordinating all aspects of response efforts efficiently.

Education

MBA - Organizational Leadership

Cleary University
Howell, MI
08-2023

BBA - Business Administration And Management

Cleary
Howell, MI
08-2021

Intermediate Certificate - Eastern Michigan School of Staff And Command

Eastern Michigan University
Ypsilanti, MI
05-2008

Skills

  • Customer service

  • Office management

  • Organizational skills

  • Office administration

  • Clear oral/written communication

  • Staff management

  • Employee supervision

  • Conflict management

  • Administrative oversight

  • Training and coaching

  • Policy implementation

  • Compliance monitoring

  • Performance improvement

Timeline

Office Manager

+50 Growing Solutions
05.2019 - 09.2024

Police Lieutenant

City Of Detroit Police Department
05.1989 - 07.2019

MBA - Organizational Leadership

Cleary University

BBA - Business Administration And Management

Cleary

Intermediate Certificate - Eastern Michigan School of Staff And Command

Eastern Michigan University

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Tonya Golfin