Marcela Arredondo
Hesperia,CA
Summary
Versatile Shift Manager with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills. Known for making best decisions regarding appropriate solutions. Committed to delivering quality service and maintaining high levels of satisfaction. Knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Leader
Bakers Drive Thru
Hesperia, United States
10.2019 - Current
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Communicated effectively with upper management, team members and customers to keep everyone informed.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Oak Hills High School
Oak Hills, California05.2016
Skills
- Situational Awareness
- Product Knowledge
- Physical Strength and Stamina
- Teamwork and Collaboration
- Proactive Problem-Solving
- Physical Agility and Coordination
- Crew Management
- Rational Decision-Making
- Multitasking and Organization
- Verbal and Written Communication
- Creative Solutions
- Managing Operations and Efficiency
- Interpersonal Skills
- Cash Handling
- Technical Proficiency
Certification
ServSafe Certified
8/31/2021 to 8/31/2026
Timeline
Crew Leader
Bakers Drive Thru
10.2019 - Current
High School Diploma -
Oak Hills High School
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