I understand the key difference between services and hospitality and how both are essential to creating outstanding client experiences. Services focus on delivering what the client needs—like signing up a new member—while hospitality makes them feel valued and welcomed, fostering loyalty and long-term engagement.
By combining both, I can help build strong relationships, enhance client satisfaction, and drive retention, contributing to the growth and success of any membership-based business.
- As Director of Operations at Women in Need Providence, I managed daily operations, coordinated outreach efforts, and developed programs to support underserved and homeless women.
- A large part of my role involved building relationships with donors, community partners, and volunteers, which required strong communication and the ability to clearly present the organization’s mission—skills that translate directly to selling gym memberships and promoting services. I regularly led initiatives to increase engagement and participation, similar to fostering client retention in a gym setting.
- Managing fundraising efforts involved identifying potential donors, following up consistently, and persuading them to contribute, reflecting the same persistence and relationship-building needed in sales roles.
- Additionally, my experience leading teams, organizing events, and ensuring smooth program execution mirrors the collaboration and leadership required to drive membership growth and maintain a positive, client-focused environment.
- In my previous role at a dental office, I was responsible for coordinating patient care, promoting services, and ensuring a smooth experience from the moment patients walked in.
- A key part of my job involved discussing treatment plans and educating patients about additional services, which required the ability to clearly explain benefits and address any hesitations—skills directly transferable to selling gym memberships.
- I consistently worked to build trust with patients, guiding them through financial options and encouraging long-term care commitments, similar to how gym memberships rely on nurturing client relationships and promoting ongoing engagement. - My experience handling scheduling, follow-ups, and patient retention translates to managing leads, following up with potential clients, and encouraging membership renewals. Additionally, working in collaboration with dentists and office staff helped me refine my teamwork and communication skills, essential for working alongside gym staff to create a positive and motivating environment.