Tracey Williams
Executive Assistant
South Holland,IL
Summary
Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with 15 years of hands-on experience in administrative roles.1
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist
American Board of Medical Specialties, ABMS
Chicago, Illinois
10.2021 - Current
- Answers and directs incoming calls using multi-line telephone system
- Updates and records customer or client information to maintain accounts.
- Prepares correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Performs basic filing, data entry and recordkeeping
- Accurately tracks and reports daily calls/call types
- Records and maintains office expenses
- Copies, files and maintains electronic documents and records
- Creates and maintains the organizations’ annual
- MarCom Calendar
- Conducts research for company projects as requested.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Home Care Provider
Healthcare Plus
Holland, Illinois
08.2019 - 05.2021
- Provided assistance to clients who are sick, injured, mentally or physically disabled, or the elderly and fragile
- Assisted clients with their daily activities, such as bathing, feeding, grooming, taking medication, as well as performed light housework
- Performed a wide range of tasks such as leading medication and appointment reminders, leading transportation activities, monitoring personal health, and delivering mobility support
- Accompanied clients to all hospital or doctor appointments
- Assisted with client personal care needs to foster independence and well-being.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Helped clients stay happy and healthy by providing mental and emotional support.
Administrative Assistant
The Habitat Company
Chicago, Illinois
05.2017 - 06.2019
- Performed a variety of complex and confidential administrative duties with limited supervision
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Composed correspondence, reports and meeting notes.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided the Property Manager with assistance by updating in the preparation of the upcoming daily, weekly, and monthly reports and resident communications
- Attended all meetings upon request
- Assigned to special projects on occasion, that must be performed and completed at the request of the Manager
- Presented ideas for maximizing results when it comes to the continued improvement of resident satisfaction
- Provided over-the-phone and in-person requests from residents and tenants while handling all requests with excellent customer service skills
- Required excellent interpersonal communication and organizational skills, as well as being able to adapt to a wide range of tasks and circumstances while being able to successfully multitask and work self-sufficiently.
Instructional Assistant
Banner Schools
Chicago, Illinois
08.2016 - 04.2017
- Provided support to a lead teacher in charge of a classroom
- Reinforced lessons by tutoring individual students or small groups
- Created lesson plans, documented progress, and overseen lesson preparations
- Assisted in promoting the learning and personal development of the student to whom you are assigned, to enable him/her to make best use of the educational opportunities available to them.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Graded assignments and tests and documented results into filing systems.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Graded exams, assignments and essays and recorded grades.
Administrative Assistant
Robert Half
Tinley Park, Illinois
03.2015 - 08.2016
- Provided a professional and friendly first impression for clients, clients’ guests, and prospective clients
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Upheld and revised security procedures
- Maintained employee and department directories
- Prepared source data for computer entry by compiling and sorting information and establishing entry priorities
- Processed customer and account source documents by reviewing data then resolved discrepancies and returned incomplete documents to the team leader for resolution
- Inventoried and ordered supplies for office.
- Coordinated appointments, meetings and conferences.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Verified customer and account data by reviewing, correcting, deleting, or reentering data
- Combined data from multiple systems when account information is incomplete
- Purged files to eliminate duplicate entries
- Tested customer and account system changes and upgrades
- Responsible for backing up the database
- Developed various new initiatives including a front desk procedural manual
- Provided administrative support to all departments and took the lead in resolving client and employee issues from the beginning to the end to ensure an excellent client experience
- Delivered all aspects of daily reception and administrative support to management, staff, and clients, to include answering incoming calls, document scanning, copying and filing, updating schedules and calendars for meetings, conferences, appointments, luncheons, events and preparing meeting materials as requested.
Paraprofessional
Parallel Employment Group
North Riverside, Illinois
09.2009 - 06.2016
- Worked with teachers and administrators to provide educational support for students by assisting with classwork and homework
- Created strategies to reinforce learning skills and materials based on student needs, interests and abilities
- Supervised curriculum-based testing
- Assisted with administrative and clerical duties when needed.
- Applied positive reinforcement to redirect negative behaviors.
- Supported students throughout academic instruction and assignments.
- Supplied one-on-one attention to each student during group activities.
- Assisted children at stations during small-group learning periods.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Communicated and collaborated well with educators from various grade levels.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Observed student performance and recorded academic and attendance.
- Planned and supervised games and other recreational activities for students.
Education
Gage Park High School
06.1988
Skills
- Microsoft, Excel and Powerpoint
- Data Entry
- Quickbooks
- Google Suite
- Scheduling
- Office Management
- Clerical
- Calendar Management
- Time Management
- Organizational Skills
- Google Docs
- Certifications
- Recordkeeping and Bookkeeping
- Records Management
- Documentation and Reporting
- Multitasking and Prioritization
- Scheduling and Calendar Management
Certification
- Turbotax Certification 1/2024
- YARDI Certification 5/2024
- Paraprofessional Certification 4/2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success isn’t Always about Greatness. It’s about Consistency
Dwayne ‘The Rock’ Johnson
Timeline
Receptionist
American Board of Medical Specialties, ABMS
10.2021 - Current
Home Care Provider
Healthcare Plus
08.2019 - 05.2021
Administrative Assistant
The Habitat Company
05.2017 - 06.2019
Instructional Assistant
Banner Schools
08.2016 - 04.2017
Administrative Assistant
Robert Half
03.2015 - 08.2016
Paraprofessional
Parallel Employment Group
09.2009 - 06.2016
Gage Park High School
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