Summary
Overview
Work History
Education
Skills
Timeline
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Ginger Weaver

Cleveland Heights,OH

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in fast-paced settings.

Overview

11
11
years of professional experience

Work History

Manger

Cornerstone
09.2022 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Operator

Cleveland Clinic
11.2020 - 04.2022
  • Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.

Customer Service Rep.

Progressive
08.2015 - 07.2019
  • Engaged customers and provided a high level of service by carefully explaining details about documents
  • Fulfilled requests for title documentation, letters of permission, and insurance claims.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Retention Specialist

National General Insurance
03.2013 - 08.2015
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.

Education

High School Diploma -

Collinwood High School
Cleveland, OH
06.2005

Skills

  • Problem Solving
  • Critical Thinking
  • Effective Communication
  • Empathy
  • Active Listener
  • Adaptability
  • Computer Skills
  • Time Management

Timeline

Manger

Cornerstone
09.2022 - Current

Operator

Cleveland Clinic
11.2020 - 04.2022

Customer Service Rep.

Progressive
08.2015 - 07.2019

Retention Specialist

National General Insurance
03.2013 - 08.2015

High School Diploma -

Collinwood High School

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Ginger Weaver