Pam Davis

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service. For example, in this line of work, the things that customers order are usually on a "need now" basis. They order weekly, bi-weekly, and a few monthly. If something on their order was backordered, I had to find a solution quickly. Sometimes that was using another item close to the original item as a substitute. Other times it was me getting with the manufacturer or other supplier to figure out a way to get the item to the customer as soon as possible.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages. I worked with manufacturers such as Procter and Gamble, GoJo/Purell, Georgia Pacific, Spartan Chemical, Kimberly Clark, and others learning their products and how to demonstrate to sell their products.
• Utilized CRM software to manage client information, track leads, and monitor sales progress. I have used Salesforce in the past and we currently use a tailored CRM called 360.
• Built relationships with customers and community to promote long term business growth. Normally it takes time to gain large account business. It took almost a year to get the business at the Cooper Tire manufacturing plant but I was finally able to sit down with the guy over Purchasing and he allowed me to quote him on his janitorial items. Those items are paper towels, toilet paper, soap, sanitizer, and grit soap. I won that business and saved him $20 per case on his toilet paper. He discovered he was being "taken" by his current supplier on several items but that was the largest. Just that one item saved them over $10,000 per year.
• Expanded customer base through cold calling, networking, and relationship building. Being from Tupelo my whole life with both of my parents in the public school system, I was able to use my past and my parents past work life to approach many people that knew them and that helped me get in several doors. Especially with the public school system which has 13 schools in the district.
• Generated additional sales opportunities with upselling and cross-selling techniques. Once in an account, I would begin to look around and take notes of other things they buy and would give a quote on those other items to gain additional business within that account.
• Built relationships with customers and community to promote long term business growth. I became an Ambassador with our local Community Development Foundation so that I was able to be at ribbon cuttings for new businesses. We also had luncheons and Business After Hours at different businesses that were members in the CDF that allowed me to meet people at those businesses that could help me get in the door.
• Negotiated prices, terms of sales and service agreements. We do contracts on some items in our wheelhouse like tissue, towel, and soap dispensers that would be written from the manufacturer that holds the customer in as long as they use those certain dispensers, they have to buy the product from us for a term of 3 years. After that time the dispenser is considered paid for. On any item we bring in for a specific customer, we have the sign a stocking agreement, so we do not get stuck with that item if the customer decides to discontinue using it.
• Selected correct products based on customer needs, product specifications and applicable regulations. I deal with many different types of customers including education, medical, distribution, and manufacturing.

Since I lived in Austin but worked mainly in San Antonio, Rush approached me to run a start up branch in Austin for them. They knew of my success with PLM and having a branch put in San Antonio to take care of the customers and business I had gained in that area. At Rush, I was responsible for opening new accounts for rental and leasing of all equipment. Sadly my father was diagnosed with cancer and I moved home to Tupelo to help my family and be there with him.

• Increased sales revenue by identifying and targeting high-potential accounts. High potential accounts are always being worked on because the sales cycle for them tends to take longer than
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates. Even though I had one product to sell, different customers needed different specs.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations. I really enjoyed this job and didn't even mind being on call 24/7 if one of my trailers broke down.
• Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
• Participated in trade shows and conferences to network and generate leads. I loved sales meetings and trade shows. One can gain more knowledge from those things.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Took the three classes at night around 2001 to help with my knowledge of the sales process.