Luis Calderon
Riverside,CA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Talented Sales Agent with experience convincing, persuading and closing deals. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
26
26
years of professional experience
Work History
Sales Agent
Walt Disney Parks and Resorts
Anaheim, CA
05.2022 - Current
- Created travel itineraries and made adjustments to meet client specifications.
- Prepared customized itineraries based on customer needs and preferences.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Suggested additional services such as car rentals or activities that would enhance a customer's trip.
- Explained benefits of purchasing travel insurance with clients.
- Collected payment for transportation and accommodations from customers.
- Booked transportation and hotel reservations using computer or telephone.
- Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.
- Conversed with customers to determine destination, mode of transportation and accommodations.
- Coordinated ground transportation to and from accommodations for clients.
Returns Associate
Amazon Prime Products
Pasadina, CA
10.2021 - 08.2022
- Participated in daily cycle counts of returned merchandise stored in warehouse area.
- Processed customer returns and exchanges in accordance with store policy.
- Inspected returned items for damage before restocking them onto shelves or into inventory storage areas.
- Provided superior customer service by addressing questions promptly and courteously.
- Tracked inventory levels of high-value items using barcode scanning technology.
- Identified potential fraudulent activities associated with returns and exchanges.
- Provided feedback to management regarding any problems encountered during the returns process.
- Assisted customers with resolving issues related to their return or exchange, such as locating receipts.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Company Owner
Blind Handicap Workers
Los Angeles, CA
09.2010 - 06.2015
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Reviewed legal documents related to business operations.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Conducted performance reviews for employees on a regular basis.
- Implemented quality assurance processes to ensure product excellence.
- Hired and trained new department managers to increase team oversight and productivity.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
Sales Agent
D.W.A
Los Angeles, CA
06.2003 - 09.2005
- Developed key customer relationships to increase sales.
- Educated customers about products and services offered by the company.
- Assisted customers in selecting appropriate products or services for their needs.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Collaborated with team members to develop effective sales plans.
- Maintained accurate records of customer interactions and transactions.
- Developed and implemented strategies to meet sales quotas.
- Generated new business opportunities through cold calling campaigns.
- Created successful strategies to develop and expand customer sales.
- Fostered relationships with customers to expand customer base and retain business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by generating $[Amount] in sales.
Sales Agent
A.H.D.W
Los Angeles, CA
04.1998 - 06.2003
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Developed relationships with customers by providing excellent customer service.
- Identified opportunities for cross-selling additional products and services.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Monitored industry news, developments, and trends related to our products and services.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
Company Owner
LECHandicapWorkers
Los Angeles, CA
03.2007 - 062010
- Managed financial records, including budgets, cash flow, invoicing, and payroll.
- Established relationships with vendors and suppliers to secure materials at competitive prices.
- Kept records for production, inventory, income, and expenses.
- Identified potential solutions to issues and implemented tactics to promptly resolve.
- Actively participated in industry associations to stay up-to-date on best practices and regulations within the field.
- Developed and implemented business plan to grow company revenue.
- Led startup and creation of operational procedures and workflow planning.
- Performed quality assurance checks on products prior to shipment or delivery.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Child Development
Los Angeles City College
Los Angeles, CA01-2016
Computer Networking And Telecommunications
Braille Institute
Los Angeles, CA01-2007
John Marshall Senior High School
Los Angeles, CA01-1994
Skills
- Closing Deals
- Offering Sales Support
- Sales Strategy Development
- Customer Assistance
- Sales Training
- Upselling Strategies
Hobbies and Achievements
Love Music, play Piano and sing
Timeline
Sales Agent
Walt Disney Parks and Resorts
05.2022 - Current
Returns Associate
Amazon Prime Products
10.2021 - 08.2022
Company Owner
Blind Handicap Workers
09.2010 - 06.2015
Company Owner
LECHandicapWorkers
03.2007 - 062010
Sales Agent
D.W.A
06.2003 - 09.2005
Sales Agent
A.H.D.W
04.1998 - 06.2003
Child Development
Los Angeles City College
Computer Networking And Telecommunications
Braille Institute
John Marshall Senior High School