Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Gosnell

Rochester,NY

Summary

I am a highly motivated, willing to learn, positive leader, organized and progress-focused. I have years of experience with insurance, customer service and serving as a leader for the team which I believe will prove valuable skills throughout my career. Throughout the course of my career, I have perfected my leadership, learning new tasks and attention to details. I am a capable and consistent problem solver skilled at prioritizing and managing projects with proficiency. I have taken a few online courses from LinkedIn as stated on my resume below to grow professionally.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Account Review Team Leader

Maximus
10.2019 - Current
  • Consumer Service Specialist: March 2018-April 2019
  • Helped consumers with any inquiries they may have about their health insurance and assisted consumers with filling out an application to help them enroll into a health plan and maintain active coverage
  • Became a mentor for new hires: January 2019
  • Account Review Administrator: April 2019-October 2019
  • Research consumer’s account and assist with filing an appeal or submitting a request to help change their enrollment start date
  • New hires would shadow me when needed
  • Assist agents with any questions they may have on their call with consumers, provide coaching to the agents when needed
  • Assist supervisors on an assignment they are working on and need my help with
  • Enhanced my knowledge of customer service, health insurance, leadership and co-worker relationship to build a cohesive working environment.

Verification Documents Administrator

Medscribe
08.2017 - 03.2018
  • Temporary job at Maximus
  • Enhanced my critical thinking, problem solving, team work and leadership skills
  • Processed the documents sent in by the consumers to see if they were the right ones needed to satisfy what Maximus needed to help determine the proper health insurance to give to the consumers
  • Helped train new employees and offer support to my coworkers when needed.

Prepared Foods

Wegmans
09.2011 - 03.2018
  • I gained problem solving, teamwork, leadership, human safety and communication skills while being employed there
  • Provided support for the department manager and filled in as needed
  • Helped train new employees
  • Maintained customer and co-worker relationships while working to create a cohesive working environment.

Education

Bachelor of the Sciences- Health Science -

SUNY Brockport
Brockport, NY
12.2016

Associates – Health Science -

SUNY MCC
Rochester, NY
05.2013

Skills

    Leadership

    Training

    Growth

    Customer Service

    Active Listening

    Adaptability

    Attention to Details

    Problem Solving

    Communication

Certification

Leading and Motivating People with Different Personalities-LinkedIn Learning

Human Resources Foundation-LinkedIn Learning Course

Administrative Human Resources-LinkedIn Learning Course

Timeline

Account Review Team Leader

Maximus
10.2019 - Current

Verification Documents Administrator

Medscribe
08.2017 - 03.2018

Prepared Foods

Wegmans
09.2011 - 03.2018

Bachelor of the Sciences- Health Science -

SUNY Brockport

Associates – Health Science -

SUNY MCC

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Emily Gosnell