Melissa Arciga
San Jose,CA
Summary
Operations & Administrative Manager with extensive experience supporting executive leadership and managing day-to-day operations across multiple companies. Proven ability to oversee office administration, coordinate complex schedules, manage vendors and projects, and support high-level executives in fast-paced environments. Background spans construction, hospitality, event planning, and client-facing operations. Highly organized, proactive, and trusted with confidential and high-impact responsibilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Operations & Administrative Manager
Private Supporting 3 companies + CEO
Gilroy, California
02.2024 - Current
- Coordinated administrative functions for three companies and supported the CEO.
- Managed schedules and organized meetings for executives and team members.
- Oversaw office operations, ensuring compliance with company policies and procedures.
- Developed event themes and concepts to enhance guest experience and engagement.
- Managed vendor relationships, negotiating contracts and ensuring service quality.
Project Manager
Blues Brothers Construction
San Jose
08.2021 - 09.2022
- Visiting jobs sites daily to check and report progress
- Makes sure projects are aligned with agreed-upon plans.
- Report project issues to find proper solutions
- Invoice clients
- Updating project's calendar
- Submit hours for payroll
- Work with teams and get estimates for materials and services by contacting vendors
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Support budgeting and bookkeeping procedures
- Create and update records and databases with personnel, financial and other data
Billing Assistant + Scheduling
South Bay Gunite Inc.
San Jose
01.2020 - 09.2022
- Overlooking Foreman job reports.
- Uploading job photos/reports to Google Drive.
- Answering scheduling queries via email and phone.
- Maintaining and updating schedules for job phases.
- Dispatching using Google Voice.
- Keeping stakeholders informed of project timelines and associated deadlines.
- Order office supplies.
- Answer customer questions regarding problems with their accounts.
- Receive payments and post amounts paid to customer accounts.
- Understand the Lien process and sending out Liens.
- Requesting permits and keeping permits updated.
- Revising contracts.
Manager
Coachella Valley
San Jose
08.2015 - 09.2018
- Managed day-to-day operations, including supervision and assignment delegation for 20-member team.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
- Decreased costs by negotiating with vendors and suppliers for better prices.
- Greeted and assisted all customers daily in high-traffic retailer.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Oversaw personnel recruitment, performance and scheduling.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
- Communicated and coordinated with multiple departments to achieve top results.
- Created social media platform and updated daily.
- Trained 20 employees in inventory practices, POS systems and product knowledge, contributing increase in customer satisfaction ratings.
Education
AA - Business
San Jose City Community College
San JoseHigh School Diploma -
San Jose Conservation Corps Charter High School
San JoseSkills
- Microsoft Office Suite
- Schedule management
- Office operations
- Event planning
- Travel arrangements
- HR support
- Payroll and budgeting
- Project management
- Quickbooks
- Hiring and training
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
QuickBooks
References
References available upon request.
Timeline
Senior Operations & Administrative Manager
Private Supporting 3 companies + CEO
02.2024 - Current
Project Manager
Blues Brothers Construction
08.2021 - 09.2022
Billing Assistant + Scheduling
South Bay Gunite Inc.
01.2020 - 09.2022
Manager
Coachella Valley
08.2015 - 09.2018
AA - Business
San Jose City Community College
High School Diploma -
San Jose Conservation Corps Charter High School