Summary
Overview
Work History
Education
Skills
Additional Information
Community Service
Timeline
Generic

VICTORIA BRUNETTI

Staten Island,NY

Summary

A hardworking and reliable individual focused on going above and beyond to support the team and serve customers. Trained in all different areas from legal secretary work, to social work and sales. Offering top-notch organization abilities. Motivated to continue to learn and grow at any position I am given. Recently certified in NYC Board of Education Substitute Teaching.

Overview

24
24
years of professional experience

Work History

Substitute Teacher

Department Of Education
09.2024 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Supervised lunchroom and recess activities.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
  • Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
  • Assisted in development of individualized education plans for students requiring additional support, contributing to their academic success.
  • Utilized variety of assessment tools to evaluate student progress and inform instruction adjustments.
  • Engaged parents and guardians in their children's learning process through regular communication and feedback.
  • Assisted in organizing and supervising school field trips, enhancing learning through real-world experiences.
  • Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
  • Fostered positive classroom environment, managing student behavior and promoting respect.

Assistant

Crafty Kids
06.2022 - Current
  • Visit NYC schools with Crafty Kids
  • Setup for in-school trip, children paint canvas drawings
  • Setup for a successful and clean session (table cloths, water, wipes)
  • Give each child paint, a brush, napkins, etc
  • Most importantly, be quick and efficient
  • We need to be in and out of the schools in two hours, with minimal mess left behind
  • Help children paint
  • Cleanup quick
  • Make sure the kids are happy and most importantly having fun.

PTA Volunteer

Department of Education
09.2014 - Current
  • Organized field trips for students and coordinated schedules with parents and teachers
  • Supported classroom teacher in implementing developmentally appropriate curriculum for students
  • Planned and led activities to develop physical, emotional and social growth of students
  • Communicated with department heads to coordinate workshops and events for parents and families
  • Created and updated calendar of events, including date and time of parent meetings, scheduled trips and workshops
  • Scheduled and implemented training for newly elected parent officials
  • Increased attendance by creating recruitment and enrollment plans for families
  • Promoted community resources through printed marketing material, email newsletters and social media campaigns
  • Organized resources and staff to uphold program promises and offer consistent service levels
  • Implemented and enforced policies focused on protecting service delivery and participants
  • Worked closely with disabled individuals and located helpful financial resources and community programs
  • Connected clients to robust education programs and personalized services
  • Educated community residents regarding available health and wellness resources
  • Interviewed potential clients and collected information to determine eligibility for social assistance
  • Supported data security and managed client files with discretion
  • Connected community members with local programs for employment resources, recreational programs and life skills workshops
  • Allocated departmental resources to meet client demand
  • Administered operating budget and enforced internal expense-monitoring controls
  • Upheld regulatory requirements with document management
  • Managed complex scheduling and liaised between clients and providers to coordinate appointments
  • Established schedules and program plans to provide services to local community
  • Verified collected information and evaluated eligibility criteria to approve or deny program access
  • Evaluated program efficacy and implemented new measures to drive progress
  • Maintained accurate records and documented client data in company databases
  • Member of SLT (Student Leadership Team)
  • Sell goods and items for purchase
  • Organize events and fundraisers
  • Class mom duties (birthdays/holidays)
  • Be a liaison between parents and school administration
  • Handle social media accounts
  • Order school supplies
  • Raise money for the schools and students.

Network Marketer/Sales

Isagenix
06.2013 - Current
  • Quickly connect with each customer to offer assistance and promote products
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process
  • Maintained revenue by attracting customers with attractive sales displays
  • Consulted with customers to understand their desires and suggest the best products to meet their needs
  • Advised clients and their families on the principles behind good nutrition and ways to modify diets for improved results
  • Promoted strategies to improve the quality of life for diverse individuals with an optimized diet.

Executive Assistant (part-time hybrid)

12 Volt Doctor
01.2010 - Current
  • Recommended initiatives to improve customer service standards and internal work procedures
  • Helped customers choose optimal services based on preferences, needs and budget limitations
  • Followed up on warranty paperwork to verify completion, classification and submission to extended service vendors or manufacturers
  • Handled telephone inquiries to scheduled appointments and update customers on in-progress work
  • Ordered tests to determine causes of product malfunctions
  • Entered customer service information into Shop Boss PRO to establish, track and close out work orders
  • Assisted colleagues in typing memos, proofreading letters and disseminating reports
  • Completed forms for service orders, set up accounts and assisted customers with billing questions
  • Composed memos, reports and quality assurance communications to professionally connect with customers or internal departments about service activities
  • Worked closely with selected dealers to review claim adjustments and identify defective parts
  • Protected customer's vehicle with floor mats and seat and steering wheel covers
  • Consistently followed shop or manufacturer checklists to examine each part and system for signs of trouble
  • Communicated with parts department to order needed parts and followed up until delivery
  • Collected information from customers about their current vehicle problems and work to be performed
  • Maintained store inventory of parts, tires and shop equipment such as air compressors and engine hoists
  • Liaised between customers and finance department to facilitate price negotiation and financing options
  • Facilitated timely sales or visit follow-up to retain strong rapport with previous and prospective customers
  • Stayed up to date on newest trends to gain in-depth knowledge of vehicles and technology
  • Greeted customers and proactively offered assistance and information on vehicles of interest
  • Quickly connected with each customer to offer assistance and promote products
  • Located out-of-stock items for customers with other store locations or by directly contacting vendors
  • Developed content focused on increasing both brand engagement and revenue
  • Established census track data to build solid profile of target market
  • Commented, liked and shared posts to increase visibility and engagement on various social platforms
  • Created and managed strategic vision and plan for social channels to increase and retain follower engagement.

Child Protective Specialist

New York City Administration for Children's Services
01.2007 - 10.2009
  • Liaised between the child's home, school and medical teams to help children living with issues such as abuse and poverty
  • Identified each child's service needs by interviewing them, their families and knowledgeable personnel such as teachers and counselors
  • Counseled children and families on the optimal strategies for dealing with problems like mental health, abuse and medical issues
  • Monitored client compliance with court orders and reported status
  • Deepened assessments by interviewing persons associated with clients, including families, teachers, and counselors
  • Coordinated the transitions into and out of foster care for children from unstable environments
  • Processed referrals to obtain community resources for housing, public assistance, and healthcare services for clients
  • Developed individualized case plans and options for treatment to meet objectives
  • Initiated new client record-keeping process, decreasing inefficiency and improving administrative operations
  • Provided crisis intervention services in response to emergencies, skillfully managing need for housing, food, clothing, or financial assistance
  • Investigated reports or indications of abuse, neglect, or exploitation of at-risk adults, adolescents, and children
  • Monitored progress of clients in active cases to identify service goal accomplishments and areas in need of improvement
  • Managed caseloads of clients with dual diagnoses to determine services required for effective treatment
  • Diligently addressed the legal issues related to each case through hearings and custody recommendations
  • Improved the living arrangements for children in the system by counseling parents on proper child-rearing choices
  • Continuously classified and filed records to keep the system efficient and all information organized.

Legal Secretary

Law Office of Michael A. Forzano
01.2001 - 01.2007
  • Organize all case evidence, including the attorneys' correspondence with clients and between persons of interest
  • Oversaw the efficient transmission of legal correspondence between the firm's clients, potential witnesses and court officials
  • Prepared, proofread and processed legal documents, including the pretrial agreements, subpoenas and motions for different cases
  • Scheduled meetings and calls with opposing counsel, clients and witnesses
  • Received, screened, logged and distributed incoming mail and packages and attached documents to case files
  • Maintained case files in hard copy and electronic file format
  • Clearly communicated messages to clients and attorneys with accuracy and detail
  • Provided litigation secretarial support for staff attorneys and worked collaboratively with internal department units
  • Managed attorney's calendars and scheduled court appearances, appointments and events
  • Produced standard legal documents with templates and proofread prepared materials before distribution
  • Drafted and proofread pleadings and discovery response documents
  • Assisted attorneys with scheduling and preparing depositions
  • Collected and assembled materials, exhibits and documents for court appearances, meetings and hearings
  • Arranged for delivery of legal documents and evidence via standard shipment and legal courier services
  • Organized travel arrangements for attorneys, paralegals and other law firm personnel
  • Helped clients and attorneys complete important forms like accident reports and trial requests
  • Completed legal forms such as criminal and accident reports, courtroom requests and other documents
  • Prepared and sent invoices and other billing materials
  • Received and placed telephone calls to various stakeholders in ongoing proceedings
  • Assisted in information-gathering tasks such as collecting documentation and taking statements
  • Created photocopies of correspondence, documents and other paper materials for archival purposes.

Education

Master of Arts - Criminal Justice & Sociology

John Jay College of Criminal Justice
New York, NY

Bachelor of Arts - Criminal Justice

John Jay College of Criminal Justice
New York, NY

Skills

  • Organize evidence
  • Schedule appointments
  • Prepare documents
  • Bill clients
  • Coordinate schedules
  • Documentation
  • Serve customers
  • Maintain case files
  • Recommend care
  • Prepare reports
  • Counsel parents
  • Merchandise products
  • Serve customer needs
  • Promote products
  • Problem-solving
  • Networking
  • Collaboration
  • Multitasking
  • Organization
  • Verbal communication
  • Teamwork
  • Analytical thinking
  • Customer relations

Additional Information

NYC Department of Education Substitute Teacher License

Community Service

PTA Volunteer, P.S.1 and I.S. 34. Helping at my children's schools for events. In charge of school's social media platforms. Selling goods (donuts, pretzels, ice-cream). Fundraising. Stop and Drop. Two year member of SLT (Specialized Leadership Team). Ordering school supplies for entire school. Graduation Coordinator.

Timeline

Substitute Teacher

Department Of Education
09.2024 - Current

Assistant

Crafty Kids
06.2022 - Current

PTA Volunteer

Department of Education
09.2014 - Current

Network Marketer/Sales

Isagenix
06.2013 - Current

Executive Assistant (part-time hybrid)

12 Volt Doctor
01.2010 - Current

Child Protective Specialist

New York City Administration for Children's Services
01.2007 - 10.2009

Legal Secretary

Law Office of Michael A. Forzano
01.2001 - 01.2007

Master of Arts - Criminal Justice & Sociology

John Jay College of Criminal Justice

Bachelor of Arts - Criminal Justice

John Jay College of Criminal Justice

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VICTORIA BRUNETTI