Lillian Paley
OPEN TO RELOCATION
Summary
Results-driven and seasoned VP of Operations with over ten years of experience leading cross-functional teams to drive operational excellence, streamline processes, and optimize organizational performance. Proven track record of implementing strategic initiatives to increase efficiency, reduce costs, and enhance overall productivity. Skilled in developing and executing operational plans that align with business objectives and deliver sustainable growth. A collaborative leader who fosters relationships, drives change, and achieves results in dynamic and fast-paced environments—seeking to leverage expertise in operations management to drive business success and achieve operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Vice President of Operations and Clinical Services
Silver Lining Homecare Agency, Inc.
02.2023 - Current
- Improved Enrollments of Referrals by 40% in 1 year
- Generated new business model and grew non used services for the agency in 1, exceeding the goal by 20%.
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in a 35% reduction in overhead costs with the removal of repetitive systems.
- Consolidated Marketing/branding costs with outside teams, adding a digital marketer to the team to internalize marketing efforts.
- Lead and direct all clinical operations and programs to ensure high-quality patient care and regulatory compliance.
- Develop and implement strategic initiatives to improve clinical outcomes and drive growth and profitability.
- Collaborate with cross-functional teams to integrate clinical services with business objectives and enhance overall organizational performance.
- Manage and mentor a team of clinical staff, providing training, guidance, and support to drive excellence and performance improvement.
- Establish and maintain relationships with key stakeholders, including physicians, partners, and regulatory agencies, to promote a positive and collaborative healthcare environment.
- Implemented Recruitment process’s and procedures for Home health aides, Registered Nurses, Therapists, etc.
- Executed several insurance contracts, private school contracts, and enrollment in Medicaid program for the fragile adult and children, and enrollment for workers compensation.
- Maximized the use of our LCHSA licenses, implemented private duty nursing, therapy services, and iv infusion services.
- Managed budgeting and financial planning for clinical services, ensuring cost-effective delivery of high-quality care
Director of Operations
New York Bariatric Group
02.2018 - 11.2022
- Streamlined company operations by implementing new processes and procedures, resulting in a 20% increase in efficiency.
- Negotiated GPO Contract and overall had a 60% savings on medical supplies used in all 28 locations.
- Reviewed RVU Reports for negotiated contracts with Physicans across the organization amongst the C-Suit Team.
- Lead 9 Acquisitions over a 5-state radius.
- Procurement development and implementation for a more cost sufficent way of reviewing loss and gains in each office with all medical equipment.
- Oversaw a team of department managers and staff, providing leadership and guidance to meet goals and objectives.
- Developed and managed budgets, forecasts, and financial analysis to drive cost-saving initiatives and improve profitability.
- Collaborated with senior leadership to set strategic goals and objectives for the organization, and led the execution of key initiatives.
- Implemented technology solutions to automate manual processes, reducing errors and improving overall productivity.
- Responsible for directing department compliance
- Development of acquisitions and strategizing clinical needs of surgery centers and healthcare offices, Lead implementation of marketing and expansion initiatives.
Clinical Operations Manager
New York Bariatric Group
05.2014 - 02.2018
- Manage operations of disease management programs and ancillary services for bariatric clearances and oversee regular compliance of healthcare equipment.
- Monitor Risk management and quality assurance compliance.
- Achieve Financial and quality goals for clinical team members.
- Measure patient care outcomes in the programs to build effective relationships with internal and external clients.
- Maintain and manage relationships with key constituencies and stakeholders, including providers, health plans, PE companies.
- Software Development.
- Evaluate process to ensure cost-effectiveness and reduce operational expenses.
- Create and submit financial reports and analyses needed.
- Created training programs for new clinical staff coming on to the organization, performed onboarding and quality and compliance checks on staff.
Medical Assistant Supervisor
City MD
09.2012 - 04.2014
- Supervised team of medical assistants, ensuring efficient workflow and high-quality patient care
- Conducted performance evaluations, provided feedback, and coordinated ongoing training and development for staff
- Collaborated with physicians and nurses to optimize patient care processes and enhance overall clinic operations
- Managed scheduling of medical assistants and workflow coordination to maintain optimal staffing levels
- Monitored inventory and supplies, implemented cost-effective strategies, and ensured compliance with regulations and standards
Education
Masters - Organizational Leadership
Bellevue University
Nebraska03-2024
Bachelors - Healthcare Management
Bellevue University
Nebraska06-2022
Associates - Allied Health Science
South University
Georgia06-2019
Skills
- Project Management
- Compliance and Quality Assurance
- Business Analysis
- Procurement Development
- Acquisition Strategy
- Process Implementation
- Team Management
- P&L
- Software Implementation
Accomplishments
Omega Nu Lambda National Honor Society Bellevue University
March 2024
Long Island Herald Excellence in Healthcare Award
September 2024
Certification
BLS/AED Certification American Health Academy
Software
Arla
HHA Exchange
Kenect
Inflowcare
Bariatrax
Advancedmd
Microsoft Office
Salesforce
ADP
Netsuite
QuickBooks
Timeline
Vice President of Operations and Clinical Services
Silver Lining Homecare Agency, Inc.
02.2023 - Current
Director of Operations
New York Bariatric Group
02.2018 - 11.2022
Clinical Operations Manager
New York Bariatric Group
05.2014 - 02.2018
Medical Assistant Supervisor
City MD
09.2012 - 04.2014
BLS/AED Certification American Health Academy
Masters - Organizational Leadership
Bellevue University
Bachelors - Healthcare Management
Bellevue University
Associates - Allied Health Science
South University
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