Kendal Rainford
Bourbonnais,IL
Summary
Driven and ambitious, determined to excel in a company that offers ample opportunities for growth and advancement. Objective is to join an organization that fosters a culture of continuous learning, enabling the expansion of knowledge and skills. Strong desire to progress professionally, seeking a company that values dedication and provides necessary resources for thriving.
Overview
18
18
years of professional experience
Work History
FUNDER
TRIAD FINANCIAL SERVICES, INC
08.2022 - Current
- Demonstrated attention to detail by diligently examining files within 24-48 hours to validate the presence of all required documents, accurate signatures, and error-free tax and flood certifications.
- Communicated with dealers, buyers, and sellers to obtain necessary documentation for loan finalization
- Sent required documents to accounting department for loan funding upon completion.
- Ensured consistency and correctness of borrower information by comparing with signed notes
- Streamlined loan processing procedures by diligently entering loan information into Encompass, arranging documents sequentially, and promptly submitting them for quality control review.
Universal Banker II
mIdland STATES BANK
05.2018 - Current
- As a UB II I do basic teller transactions like deposits and withdrawals, but I also do loans and open accounts
- I oversee the accounts I open such as making follow up calls and corresponding to any questions they may have
- Being a UB II I do deal with fraud situations and when that does occur, we take proper procedure to regain what was lost
- I have also been trained on auditing other tellers as well as getting shipment ready
- Midland has also trained me to train new employees on the teller side.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
TELLER
PNC BANK
09.2016 - 04.2017
- As a teller I oversaw balancing my drawer at the end of each shift
- We were to greet every customer when they walked in and properly ID them
- Being a teller we were to speak to customers about credit cards and new accounts, although they were referred to a personal banker after conversation was made
- I was also trained on properly refilling our atm.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
GENERAL MANAGER
LONG JOHN SILVERS
08.2006 - 12.2016
- I started out as a cashier I was in charge of the lobby and taking care of customers, making sure all orders were correct
- Then I was cross trained to be a cook
- Being a cook, I follow proper cooking temps and hold procedures
- I then moved up to a shift manager where I oversaw my crew of 3-4 employees for that shift
- I also was taught how to do drops and properly count down drawers
- The last year I was there I was a General Manager
- I was trained on how to audit the store and run work with 8-10 employees
- We were to pass our inspections every 6 months
- Being in this position I was taught how to use excel to make a schedule and use a new program to order anything our store needed.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
BARISTA TRAINER
STARBUCKS
12.2012 - 03.2016
- As a barista I made sure every drink was made the same was every time following proper procedure and order
- I did make my way up to barista trainer where I was responsible for training any new baristas on bar where every drink was made to perfection and hand crafted for each individual customer
- We also passed audits every 6 months following procedure and protocol
- As well as hand crafting each drink we also made sure to speak to each customer
- I also had to make sure food was at proper temps for every shift
- I was in position and had started training to be a manager for Starbucks.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Taught proper procedures and strategies for success to new employees.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
Education
High School Diploma -
BRADLEY BOURBONNAIS COMMUNITY HIGH SCHOOL
Bradley IL05.2009
Skills
- Financial Statements
- Due diligence
- Data Management
- Portfolio Management
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Customer service-focused
- Organizational Skills
Additional Information
Thank you for taking the to review my resume, hope to speak with you soon.
Respectfully,
Kendal
Timeline
FUNDER
TRIAD FINANCIAL SERVICES, INC
08.2022 - Current
Universal Banker II
mIdland STATES BANK
05.2018 - Current
TELLER
PNC BANK
09.2016 - 04.2017
BARISTA TRAINER
STARBUCKS
12.2012 - 03.2016
GENERAL MANAGER
LONG JOHN SILVERS
08.2006 - 12.2016
High School Diploma -
BRADLEY BOURBONNAIS COMMUNITY HIGH SCHOOL
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