Kendal Rainford
Bourbonnais,IL
Summary
Driven and ambitious, determined to excel in a company that offers ample opportunities for growth and advancement. Objective is to join an organization that fosters a culture of continuous learning, enabling the expansion of knowledge and skills. Strong desire to progress professionally, seeking a company that values dedication and provides necessary resources for thriving.
Overview
18
18
years of professional experience
Work History
FUNDER
TRIAD FINANCIAL SERVICES, INC
Bourbonnais IL
08.2022 - Current
- Demonstrated attention to detail by diligently examining files within 24-48 hours to validate the presence of all required documents, accurate signatures, and error-free tax and flood certifications.
- Communicated with dealers, buyers, and sellers to obtain necessary documentation for loan finalization
- Sent required documents to accounting department for loan funding upon completion.
- Ensured consistency and correctness of borrower information by comparing with signed notes
- Streamlined loan processing procedures by diligently entering loan information into Encompass, arranging documents sequentially, and promptly submitting them for quality control review.
Universal Banker II
mIdland STATES BANK
Manteno IL
05.2018 - Current
- As a UB II I do basic teller transactions like deposits and withdrawals, but I also do loans and open accounts
- I oversee the accounts I open such as making follow up calls and corresponding to any questions they may have
- Being a UB II I do deal with fraud situations and when that does occur, we take proper procedure to regain what was lost
- I have also been trained on auditing other tellers as well as getting shipment ready
- Midland has also trained me to train new employees on the teller side.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
TELLER
PNC BANK
Bourbonnais IL
09.2016 - 04.2017
- As a teller I oversaw balancing my drawer at the end of each shift
- We were to greet every customer when they walked in and properly ID them
- Being a teller we were to speak to customers about credit cards and new accounts, although they were referred to a personal banker after conversation was made
- I was also trained on properly refilling our atm.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
GENERAL MANAGER
LONG JOHN SILVERS
Bradley IL
08.2006 - 12.2016
- I started out as a cashier I was in charge of the lobby and taking care of customers, making sure all orders were correct
- Then I was cross trained to be a cook
- Being a cook, I follow proper cooking temps and hold procedures
- I then moved up to a shift manager where I oversaw my crew of 3-4 employees for that shift
- I also was taught how to do drops and properly count down drawers
- The last year I was there I was a General Manager
- I was trained on how to audit the store and run work with 8-10 employees
- We were to pass our inspections every 6 months
- Being in this position I was taught how to use excel to make a schedule and use a new program to order anything our store needed.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
BARISTA TRAINER
STARBUCKS
Bourbonnais IL
12.2012 - 03.2016
- As a barista I made sure every drink was made the same was every time following proper procedure and order
- I did make my way up to barista trainer where I was responsible for training any new baristas on bar where every drink was made to perfection and hand crafted for each individual customer
- We also passed audits every 6 months following procedure and protocol
- As well as hand crafting each drink we also made sure to speak to each customer
- I also had to make sure food was at proper temps for every shift
- I was in position and had started training to be a manager for Starbucks.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Taught proper procedures and strategies for success to new employees.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
Education
High School Diploma -
BRADLEY BOURBONNAIS COMMUNITY HIGH SCHOOL
Bradley IL05.2009
Skills
- Financial Statements
- Due diligence
- Data Management
- Portfolio Management
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Customer service-focused
- Organizational Skills
Additional Information
Thank you for taking the to review my resume, hope to speak with you soon.
Respectfully,
Kendal
Timeline
FUNDER
TRIAD FINANCIAL SERVICES, INC
08.2022 - Current
Universal Banker II
mIdland STATES BANK
05.2018 - Current
TELLER
PNC BANK
09.2016 - 04.2017
BARISTA TRAINER
STARBUCKS
12.2012 - 03.2016
GENERAL MANAGER
LONG JOHN SILVERS
08.2006 - 12.2016
High School Diploma -
BRADLEY BOURBONNAIS COMMUNITY HIGH SCHOOL