Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic
HUDSON LOURENCO

HUDSON LOURENCO

Norwood,MA

Summary

Experienced in customer service leadership and conflict resolution, with a strong ability to train and supervise teams effectively. Skilled in balancing financial transactions and managing customer accounts with precision. Eager to leverage these skills as a Restaurant Food Server, committed to delivering exceptional service and supporting team growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
Walpole, MA
12.2024 - Current
  • Trained and supervised new staff members.
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Addressed customer complaints and resolved conflicts.

Sales Representative

AT&T
Fort Lauderdale, FL
03.2023 - 11.2024
  • Communicated product features, advantages, and benefits to customers.
  • Utilized persuasive communication techniques to close deals quickly and efficiently.
  • Managed customer accounts by providing accurate information on product availability and pricing.

Insurance Agent

Point insurance
Boston, MA
03.2021 - 01.2022
  • Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
  • Built and maintained relationships with clients to support satisfaction.
  • Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management.

Costumer service

Anton's Cleaners
Medfield, MA
03.2018 - 03.2021
  • Provided excellent customer service throughout entire delivery process.
  • Provided excellent customer service.
  • Developed strong customer service and communication skills.

Education

High School Diploma -

Estácio de Sá
Rio de Janeiro, Brazil

Skills

  • Trained and supervised new staff members
  • Balanced cash drawers
  • Resolved financial discrepancies
  • Call center customer service
  • Customer service delivery
  • Addressed customer complaints
  • Resolved conflicts
  • Customer service leadership
  • Customer service expertise
  • Auto insurance customer service
  • Customer service standards
  • Training and supervision
  • Customer relationship management
  • Conflict resolution
  • Problem solving
  • Time management
  • Customer service focus
  • Employee training
  • Opening and closing procedures

Certification

  • Food safety- 27753539
  • Food allergy- 8041102

References

  • Ralph UVA, General Manager, McDonald's, (508) 341-3596
  • Rodrigo Oliveira, Owner Ex Boss, AT&T, (508) 963-5780
  • Bruno Lima, Insurance Manager Ex Boss, Point Insurance, (617) 783-1160, contact@pointinsure.com

Languages

  • Portuguese, Native
  • English, Fluent
  • Spanish, Fluent

Timeline

Shift Manager

McDonald's
12.2024 - Current

Sales Representative

AT&T
03.2023 - 11.2024

Insurance Agent

Point insurance
03.2021 - 01.2022

Costumer service

Anton's Cleaners
03.2018 - 03.2021

High School Diploma -

Estácio de Sá
HUDSON LOURENCO