Shanay Ulett
Apopka,FL
Summary
Professional marketing expert with deep experience in driving successful campaigns and fostering brand growth. Strong ability to collaborate with cross-functional teams and adapt to evolving market needs. Skilled in digital marketing, content creation, and market analysis, with focus on achieving impactful results. Known for reliability and strategic thinking in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Web Chat Agent/Call Center Agent
Emovis
08.2025 - Current
- Entered and updated customer account information accurately while handling high-volume web chat inquiries.
- Reviewed account data and identified discrepancies, ensuring records were corrected and maintained according to established procedures.
- Analyzed customer account details to resolve issues efficiently and provide accurate information.
- Documented all interactions in the system to maintain complete and organized digital records.
- Communicated clearly and professionally to verify information and support customer needs.
Healthcare Access Coordinator /Patient Financial Services Representative
Orlando Health
08.2023 - 06.2024
- Coordinated communication with various doctor’s offices within Orlando Health to facilitate patient access.
- Managed patient scheduling and resolved inquiries, gaining essential insight into service line operations.
- Maintained high service level expectations while navigating a complex healthcare environment.
- Collaborated with healthcare providers to address patients' financial concerns regarding medical bills.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
Call Center Agent and mentor
09.2021 - 10.2022
- Assisted customers in resolving account-related issues and processing payments.
Assistant Team Lead
Conduent
04.2022 - 08.2022
- Coordinated communication with various doctor’s offices within Orlando Health to facilitate patient access.
- Maintained high service level expectations while navigating a complex healthcare environment.
- Monitored daily performance metrics and provided strategic feedback for process improvements.
Vacation Sales Planner
Bluegreens Vacation
09.2018 - 02.2019
- Engaged customers in person at high‑traffic retail locations (Bass Pro Shops/Cabela’s) and resort properties, creating excitement and generating qualified leads.
- Met and exceeded individual and team sales goals in a competitive, performance‑driven environment.
- Built rapport quickly, identified customer travel needs, and tailored solutions to match their lifestyle.
Education
Bachelor of Science - Organizational Management
Santa Fe College
12.2025
Associate of Science - Real Estate Management
Valencia College
12.2023
Skills
- Data & Analytics: Google Analytics, Performance Reporting, Dashboard Creation, and A/B Testing
- Healthcare & Physician Relations: Service Line Coordination, Patient Scheduling, and Provider Communication
- Leadership: Team Management, Staff Coaching, and Cross-functional Coordination
- Quick typing
Certification
- Marketing with Canva Certification | Completed on December 15, 2025
- Google Digital Marketing & E-Commerce Professional Certification - Pending
Timeline
Web Chat Agent/Call Center Agent
Emovis
08.2025 - Current
Healthcare Access Coordinator /Patient Financial Services Representative
Orlando Health
08.2023 - 06.2024
Assistant Team Lead
Conduent
04.2022 - 08.2022
Call Center Agent and mentor
09.2021 - 10.2022
Vacation Sales Planner
Bluegreens Vacation
09.2018 - 02.2019
Associate of Science - Real Estate Management
Valencia College
Bachelor of Science - Organizational Management
Santa Fe College