Liatt Rodriguez
Care Manager
Brooklyn,NY
Summary
Dedicated care management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand currently seeking to change careers. I'm ready to build new bridges.
Overview
13
13
years of professional experience
Work History
Care Manager
Care Design New York
Brooklyn, New York
11.2019 - Current
- Managed caseload of 43 families
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for members.
- Arranged transportation and documented details of discharge transition plans.
- Worked with providers to define quality metrics and outcome reporting process.
- Communicated with members, ensuring that medical information was kept private.
- Interviewed clients, families, or groups to assess situations, limitations, and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plans.
- Encouraged socialization and engagement through therapy, music therapy, and social activities.
- Explained medical care options to help families make informed healthcare decisions.
- Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
Activity Specialist
Ahrc New York City
Brooklyn, NY
03.2009 - 10.2019
- Maintained and ordered supplies for activities.
- Planned and oversaw implementation of special enrichment activities and sports trips.
- Developed and implemented themes and activities for adults between ages of 18 and 60.
- Conducted clinical observations in group setting and during activities, noting emotional and behavioral health.
- Maintained individual records, program records and completed various reports.
- Designed wide variety of activities to stimulate interest, involvement and engagement of members.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Developed monthly life enrichment calendar and published electronically and in print.
- Arranged outings as part of recreational program.
- Resolved conflicts that arose between members by utilizing conflict resolution strategies and crisis supports.
- Transported and escorted program participants to and from activities and on field trips.
- Factored-in abilities, needs and interests of participants in development of events and programs.
Education
Master of Arts - Disability Studies
CUNY School of Professional Studies
Manhattan, NY06.2023
Bachelor of Arts - Human Service
CUNY City College Center For Worker Education
Manhattan, NY05.2017
Skills
- Verbal and Written Communication
- Referrals and networking
- Case records management
- Case management
- Community resource knowledge
- Wellness checks
- Knowledge of medical and psychiatric terminology
- Medicare and Medicaid applications
- Crisis Intervention
- Social services
Timeline
Care Manager
Care Design New York
11.2019 - Current
Activity Specialist
Ahrc New York City
03.2009 - 10.2019
Master of Arts - Disability Studies
CUNY School of Professional Studies
Bachelor of Arts - Human Service
CUNY City College Center For Worker Education