Sereena Thomson
Milton
Summary
Experienced and compassionate professional with expertise in building rapport and managing complex situations. Deep understanding of social services and case management best practices, skilled in client assessment and resource coordination. Dedicated to making a meaningful impact by improving client outcomes and enhancing support systems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Forensic Case Manager
Escambia County Jail
10.2024 - Current
- Responsible for managing a caseload of 100+ individuals involved in the criminal justice system, ensuring high-quality care and coordination of service
- Collaborate and foster positive relationships with referring agencies, probation officers, attorneys, community providers, and internal teams to ensure optimal outcomes for clients
- Ensure all case documentation is complete, accurate, and submitted in a timely manner, in accordance with company and legal requirements
Road Correctional Officer
Escambia County Jail
03.2022 - 10.2024
- Supervised and led crews in emergency response operations, including clearing roadways of debris, ensuring proper drainage, and restoring access to vital areas
- Conducted worksite inspections for contraband, cleanliness, and compliance with safety standards
- Kept accurate records and logs of man-hours, materials used, and equipment utilized during projects
Medical Disability Examiner
Florida Department of Health – Division of Disability
03.2021 - 03.2022
- Collected, evaluated, and analyzed medical records, mental health conditions, and vocational backgrounds to assess disability claim
- Communicated effectively with claimants, healthcare providers, and team members to ensure timely processing of cases
- Successfully managed a caseload of 100 clients monthly with a closure rate of 15 per week
- Utilized social security systems to process claims and safeguarded sensitive data throughout the examination process
Psychiatric Technician II
Baptist Behavioral Medicine Center – Youth
10.2020 - 03.2021
- Facilitated psychotherapy groups to promote positive peer interactions and foster the development of problem-solving skills
- Managed patients in crisis with effective de-escalation techniques, ensuring safety and stability
- Documented daily activities and group therapy notes, maintaining patient confidentiality and adhering to privacy regulations
Correctional Officer
Escambia County Jail
10.2017 - 08.2019
- Applied strong interpersonal communication skills to foster a safe, non-discriminatory environment while engaging with a diverse inmate population
- Collaborated with the mental health department to identify and provide support for inmates in crisis
- Promoted rehabilitation and positive change by encouraging inmates to participate in programs and follows rules
Correctional Officer
Santa Rosa Correctional Institution
10.2013 - 05.2017
- Actively supervised an inmate population of 1,500 to ensure the safety of inmates, staff, and the public
- Responded promptly to emergencies, including inmate altercations, medical situations, and facility breaches
- Managed daily administrative duties, including shift scheduling, log entries, and incident documentation
Education
Master of Science - Clinical Neurodevelopmental Science
King's College of London
London, United Kingdom10-2020
Bachelor of Arts - Psychology
University of West Florida
Pensacola, FL12-2016
Skills
- Leadership and multidisciplinary collaboration
- Problem-solving
- First aid training
- Flexibility
- Clinical documentation
- Care coordination
- Time management
- Behavioral management
- Organization and multitasking
- Documentation and reporting
Certification
- SOAR Certified
- CPR/First Aid Certification
- CDL Class A
Timeline
Forensic Case Manager
Escambia County Jail
10.2024 - Current
Road Correctional Officer
Escambia County Jail
03.2022 - 10.2024
Medical Disability Examiner
Florida Department of Health – Division of Disability
03.2021 - 03.2022
Psychiatric Technician II
Baptist Behavioral Medicine Center – Youth
10.2020 - 03.2021
Correctional Officer
Escambia County Jail
10.2017 - 08.2019
Correctional Officer
Santa Rosa Correctional Institution
10.2013 - 05.2017
Master of Science - Clinical Neurodevelopmental Science
King's College of London
Bachelor of Arts - Psychology
University of West Florida
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