Irene Rangel
San Antonio,TX
Summary
- I am a very empathetic person who really tries to help those in need. I am very punctual and can be counted on whenever needed. I take all of my job responsibilities very seriously regardless of the task at hand. I am a fast learner, a great communicator, self starter with minimal supervision, I ambilingual, I take pride in all that I do.
Overview
28
28
years of professional experience
Work History
Unit Secretary
University Health System
San Antonio, TX
07.1998 - 09.2022
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
- Developed training protocols for new unit secretaries.
- Managed incoming calls and directed to appropriate department.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Processed lab paperwork and requests according to physicians' orders.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Kept detailed records of office inventories and placed orders for more supplies.
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Registered and verified patient records before triage with most up-to-date information.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
Youth Care Specialist
Children's Emergency Shelter
San Antonio, TX
05.2017 - 05.2021
- Evaluated needs of youth and outlined measures to address.
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Attended treatment team meetings to discuss youth's mental and behavioral progress.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Interviewed individuals and families to assess needs and provide informational resources.
Education
Certificate Medical Assistant/Clerical - Medical Office/Clinical
San Antonio College
San Antonio, TX04.1978
GED -
Sidney Lanier High School
San Antonio, TX06.1977
Skills
- Detail-Oriented
- Cleaning and Sterilizing
- Administrative Tasks
- Problem Solving
- Customer Service
- Verbal and Written Communication
- Organization and Time Management
- Administering Medications
- Medical Recordkeeping
- Supply Ordering
- Taking Client Histories
- Advising Patents
- BLS Certified
- Preparing Treatment Rooms
- Time Management
- Critical Thinking
- Invoice Preparation
- Appointment Scheduling
- Medical Charting
- Patient Referral
- Prescription Refills
- Flexible Schedule
- Patient Interviews
- Scheduling Tests and Procedures
- Outpatient Procedures
- Payment Plan Options
- Collecting Patient Specimens and Tests
- Collaboration and Teamwork
- Patient Health Information Access
- Insurance Forms
- Inventory Management
- Claim Forms
- Data Entry
- Relationship Building
- Regulatory Documentation
- HIPAA Compliance
- Patient Billing
- Mail Distribution
- Payment Scheduling and Collection
- Adaptable and Flexible
- Medical Records Verification
- Insurance Authorizations
- Patient Database Maintenance
- Referral Verification
- Documentation Review
- Calendar and Appointment Management
- Cash Handling
- Patient Eligibility Requirements
Languages
Spanish
Native or Bilingual
Timeline
Youth Care Specialist
Children's Emergency Shelter
05.2017 - 05.2021
Unit Secretary
University Health System
07.1998 - 09.2022
Certificate Medical Assistant/Clerical - Medical Office/Clinical
San Antonio College
GED -
Sidney Lanier High School
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