Olaoluwa Dara
Harrisburg,PA
Summary
Proficient Specialist with extensive knowledge and experience in data analysis, problem-solving, and customer service. Capable of acquiring new technologies and processes rapidly in order to promote success. Possess a demonstrated history of effectively overseeing numerous initiatives and generating groundbreaking resolutions. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
System & Digital Analyst
University Of South Dakota
01.2023 - Current
- Troubleshoot and resolve application issues reported by end users, ensuring minimal downtime and efficient resolution. Configure and maintain application security settings to protect sensitive data and ensure compliance with company policies.
- Provide SQL database support, including writing queries and optimizing database performance.
- Collaborate with business analysts to customize applications and integrate new features to meet specific business requirements.
- Provide first-tier support for data integration issues reported by users or system-generated alerts, resolving issues promptly or escalating as needed, while participating in peer development exercises and code reviews to ensure high-quality application design and implementation.
- Collaborate with Application Team members to support the design and implementation of new application systems, ensuring alignment with organizational goals and user requirements. Conduct comprehensive evaluations of digital assets, such as websites, mobile apps, documents, and software, to assess compliance with accessibility standards.
- Offer comprehensive data analysis and visualization utilizing power BI and Python to support business decision-making and growth.
- Utilize screen readers, magnification software, and voice recognition assistive technologies to perform accessibility testing and replicate experiences of users with disabilities.
- Conduct audits, report findings, and provide recommendations that adhere to accessibility statement policies, standards, and dynamic coding.
- Enhance customer satisfaction rates by implementing proactive problem-solving strategies and streamlining complaint resolution processes, resulting in increase from 50% to 85%.
Business Analyst
STANBIC IBTC BANK PLC
12.2015 - 01.2022
- Effectively oversaw substantial restructuring of pricing by transferring focus from product cost to consumer willingness to pay; implemented three-tiered pricing model that resulted from 50% to 85% increase in average sales and 30% rise in margin.
- Implemented several electronic and digital procedures to facilitate a move to paperless practice. This resulted in faster, safer, and more accurate business system, while adhering to established business norms.
- Year-over-year achievement of 90% of business sales and digital target key performance indicators.
- Collaborated with cross-functional teams to ensure successful implementation of new systems and accomplishment of project objectives.
- Throughout the project lifecycle, identified and managed service risks for the organization, recommending enhancements to best practices and revisions to guidelines and developing mitigation strategies for potential obstacles.
Data Analyst
MTN
09.2013 - 10.2015
- Effectively optimized data processing operations at MTN, leading to notable 20% increase in efficiency and 15% decrease in processing time for critical performance reports.
- Developed and implemented data-driven forecasting model for data consumption, resulting in 25% increase in data bill reading accuracy and 10% reduction in delayed connections.
- Created new reporting tools in Python that tracked website usage statics in different states and countries which replaced existing system with 92% more efficiency
- Utilized SQL Server and Excel to efficiently store, organize, and analyze substantial volumes of data shortly after starting.
- Developed and implemented automated tests for Django application using Python unit testing framework, Selenium Webdriver API, and Tableau for browser automation testing. Significantly improved test coverage by 96%.
Education
Master of Science - Computer Science ( Artificial Intelligence)
University of South Dakota
Vermillion, SD12.2023
Bachelor of Science - Computer Science
BOWEN UNIVERSITY
Nigeria06.2013
Skills
- Proficient in Power BI, Tableau, and Quickbooks, with strong background in data analysis Skilled in leveraging visualization and reporting techniques to deliver valuable insights
- Skilled in Python, SQL, and Excel, utilizing these tools for data analysis, manipulation, and automation tasks
- Proficient in machine learning (ML) and artificial intelligence (AI), with focus on achieving specific objectives Possess deep comprehension of algorithms, models, and their real-world implementations
- Experienced in conducting accessibility reviews using WCAG 21 Guidelines, ensuring digital products meet high standards of inclusivity and usability for all users
Certification
- Microsoft Data Analyst Professional
- IAAC
Timeline
System & Digital Analyst
University Of South Dakota
01.2023 - Current
Business Analyst
STANBIC IBTC BANK PLC
12.2015 - 01.2022
Data Analyst
MTN
09.2013 - 10.2015
Master of Science - Computer Science ( Artificial Intelligence)
University of South Dakota
Bachelor of Science - Computer Science
BOWEN UNIVERSITY
- Microsoft Data Analyst Professional
- IAAC
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