Derik J. Peterman

I resigned my position due to a serious spinal injury that left me unable to walk for a year. The recovery required to rehabilitate was even longer. I'm now recovered to a point where re-entering the workforce is feasible.

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Developed standard operating procedures for all administrative employees.
• Maintained computer and physical filing systems.
• Prepared meeting materials and took clear notes to distribute to stakeholders.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinated special projects and managed schedules.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.

• Promoted to manager after only a few months in general staff position.
• Maintained the highest rate of account accuracy of all the stores in the district.
• Maintained highest rate of order accuracy through a special process of review.
• Maintained highest rate of order fulfillment through proactive mediation with customers.
• Awarded district "MVP" trophy for office contributions to sales.

• Validated results and performed quality assurance to assess accuracy of data.
• Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
• Oversaw installation of software programs and hardware systems to meet requirements.
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.
• Evaluated and adopted new technologies to address changing industry needs.
• Identified and resolved problems through root cause analysis and research.
• Boosted information sharing by enhancing interfaces between computer systems.
• Investigated and addressed system issues to enhance usability and improve functionality.
• Analyzed program data to provide input for key decision making and strategic planning.