SIANNA SINCLAIR-PHILPOTT
Cleveland,OH
Summary
Experienced Customer Service Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
THE SOLUTION CENTER
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Front End Cashier
Silverspot Cinema
07.2021 - 02.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, and gift certificate payments with electronic computer system.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
Cashier Team Lead
Chic-Fil-A
01.2019 - 07.2021
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
Education
High School Diploma -
TRECA DIGITAL ACADEMY
Marion, OH06.2023
Skills
- Correcting Discrepancies
- MS Office Proficiency
- Presenting Solutions
- Exceptional Communicator
- Customer Relationship Management
- Inbound and Outbound Calling
- Complaint Logging and Resolution
- Complex Problem-Solving
- Merchandise Upselling
- Understanding Customer Needs
- Excel Spreadsheets
- Excellent Interpersonal Communication
Timeline
Customer Service Associate
THE SOLUTION CENTER
02.2022 - Current
Front End Cashier
Silverspot Cinema
07.2021 - 02.2022
Cashier Team Lead
Chic-Fil-A
01.2019 - 07.2021
High School Diploma -
TRECA DIGITAL ACADEMY
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