JUANITA CONCEPCION PEREZ
Wesley Chapel,FL
Summary
Dynamic and dedicated CNA with exceptional customer service skills and a strong commitment to teamwork. Passionate about fostering positive client relationships and contributing to a collaborative work environment. Focused on embracing opportunities for career advancement while delivering outstanding service and support. Prepared to make a meaningful impact within a thriving company.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Family Caregiver
Self-employeed
Wesley Chapel, FL
05.2024 - Current
- Assisted with daily living activities, including meal preparation, hygiene, and mobility support.
- Coordinated medication management and scheduling of medical appointments for clients.
- Developed personalized care plans based on individual health requirements and preferences.
- Monitored health changes and communicated updates to family members and healthcare professionals.
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
Certified Nursing Assistant (CNA)
Baldomero Lopez State Veterans
Land O Lakes, FL
07.2019 - 06.2024
- Assisted residents with activities of daily living, such as bathing, dressing, grooming and eating.
- Monitored and recorded vital signs, such as temperature, blood pressure, pulse, and respiration rate.
- Documented residents daily living activities.
- Answered call lights.
- Assisted residents in moving in and out of beds, baths, and wheelchairs promoting mobility and independence for residents.
- Provided emotional support to residents and their families.
- Followed safety procedures and infection control protocols, contributing to a safe and hygienic environment for patients and staff.
- Participated in continuing education and training programs, staying updated on the latest healthcare practices and techniques.
Training Supervisor
Old Navy
Wesley Chapel, FL
12.2016 - 03.2018
- Evaluated the effectiveness of training programs and recommended improvements to upper management.
- Coordinated ongoing sales and service training classes for staff members.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Trained and developed new sales associates on the POS system.
- Developed sales strategies and established procedures for new employees.
- Assigned employees to specific duties to best meet the needs of the store.
- Generated repeat business through exceptional customer service.
- Supervised a staff of 20 or more sales associates.
- Built relationships with customers and the community to establish long-term business growth.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Educated employees on new merchandise during seasonal workshops.
- Counted cash drawers and made bank deposits.
- Completed all point of sale opening and closing procedures, including counting the cash register.
Sales Supervisor
Gap
Edgewater, NJ
05.1995 - 11.2016
- Managed sales team that generated over $2.5 million annually.
- Administered performance reviews and held workshops to improve performance of team.
- Developed sales strategies and established procedures for new employees.
- Supervised a staff of 20 or more sales associates.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Developed a comprehensive training program for new sales associates.
- Trained all incoming sales team members.
- Promptly resolved all customer requests, questions and complaints.
- Hired 100 or more sales representatives over a 21 year period.
Education
Business and Management
Hudson County Community College
Jersey City, NJSkills
- Assisted residents in moving in and out of beds, baths, and wheelchairs promoting mobility and independence for residents
- Measure and record vital signs, such as temperature, blood pressure, pulse, and respiration rate
- Monitor and record food intake, to be shared with key medical and nursing staff
- Ensured safety and infection control procedures were done properly
- Staff Training
- Fluent in Spanish
Certification
- Nursing Assistant
- 05/2024 CNA State Of Florida Department Of Health
- 03/2026- 03/2028 Basic Life Support (CPR and AED) training
Timeline
Family Caregiver
Self-employeed
05.2024 - Current
Certified Nursing Assistant (CNA)
Baldomero Lopez State Veterans
07.2019 - 06.2024
Training Supervisor
Old Navy
12.2016 - 03.2018
Sales Supervisor
Gap
05.1995 - 11.2016
Business and Management
Hudson County Community College
Ability Summary
4 years of being a Certified Nursing Assistant to maintain and ensure daily living routines for retired Veterans and 21 years of experience in a retail store. Helped with hiring, training and managing employees.