Doris Williams
Kansas City,MO
Summary
Dynamic Administrative Assistant IV with proven expertise at the Board Of Police Commissioner, excelling in customer service and meticulous data entry. Recognized for enhancing process efficiency and maintaining confidentiality. A dedicated team player with strong problem-solving skills, committed to delivering high-quality service and fostering positive relationships.
Overview
30
30
years of professional experience
Work History
Administrative Assistant IV
Board Of Police Commissioners
1125 Locust Street
02.1995 - Current
- Process case files for subpoenas, Investigations and Homicides.
- Provide customer service by phone.
- Manage duties related to the 24 hour desk (warrants services, front counter, real time and stolen auto).
- Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and procedures.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry.
- Handle mailroom duties.
Education
High School Diploma -
Center High School
Kansas City, MO05-1988
Skills
- Customer service
- Data entry
- Computer skills
- People Skill
- Office administration
- Self-Motivated
- Microsoft Word
- Time management
- Strong problem solver
- Documentation and recordkeeping
- Good communicator
- Records management
- Mail handling
- Dedicated team player
- Confidential document control
Timeline
Administrative Assistant IV
Board Of Police Commissioners
02.1995 - Current
High School Diploma -
Center High School