Nicholas Felli
Mechanicsburg,PA
Summary
I am an accomplished multi-unit general management & human resources leader for the nation's largest interstate retail company, with over 10 years of industry experience. I am responsible for the generation and execution of the retail & restaurant concept business plans — effectively managing HR functions, including recruitment, hiring, development, coaching, and termination. I am passionate about creating a safe and welcoming work environment, with comprehensive experience in the areas of regulatory compliance, compensation and total rewards programs. I promote a culture of internal growth and development; leveraging my extensive experience in performance coaching and evaluation to enhance knowledge at all levels and empower a workforce to achieve better interactions and results. I am an innovative achiever who seeks out opportunities and tenable solutions to improve profitability and reduce costs for an organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Pilot Company
11.2013 - Current
Promoted a safety first culture where safety was not just a priority but a responsibility; identified safety hazards daily, investigated accident claims and implemented corrective actions to prevent recurrence. Organized monthly safety committee meetings; disseminated monthly reporting, company protocols and procedures.
● Zero controllable insurance and worker comp claims in 2022, 2023, 2024, 2025.
Established and maintained food quality/safety standards ensuring adherence to all local, state, and federal safety regulations. Validated time & temp control, cross contamination, personal hygiene and post control processes, kept team members up to date on elearning and certifications and addressed opportunities from EcoSure inspections.
● Earned the Division “top food safety performance award” for 2023.
Responsible for total site training and development. Identified emergent leaders for advancement, created individual development plans, succession strategies and organized leadership outreach events geared towards the service leader population.
● Exceeded team engagement survey results: 90% mean, highest rated items: Training & Safety, 75% NPS. 2023
● Earned Coaches Club certification, becoming a division training location for region managers, store managers, assistant managers and service leaders.
Measured company objective to out-service our competition through the CSI and VOC programs. Implemented standing operational improvement plan meetings to review measurable metrics and calibrate on process execution, routines and validation. Utilized Call to Action plans (PIP) for 1:1 coaching.
● Met and or exceeded all 4 CSI & VOC metrics YTD in 2022, 2023, 2024.
Analyzed food cost, labor cost, shrink, and waste in real time and made adjustments when needed. Validated accuracy and security in cash and check handling processes. Completed daily, weekly, and monthly inventory counts, investigating and documenting variances. Effectively managed +20 vendor relationships and the retail calendar program ensuring processes properly coincided with orders, events were done on time, instock position and service. ● Reduced annual loss to 1.88% as a percent of sales by effectively managing a $260K inventory.
Total site responsibility including full P&L management. Drove positive top line sales, increased GP$, controlled inventory and operational costs.
● Received “Best of the Best” award in regional scorecard performance for 2023.
Skills
- Multi-Unit Leadership
- E-Commerce
- Customer Experience
- P&L Management
- Inventory Management
- Food Cost Analysis
- Labor Management
- Regulatory Compliance
- Food Service
- Training & Development
- Gap Analysis
- Lean Management
- Change Management
- Qualitative & Quantitative Research Methodologies
- Presentation Skills
- Business Valuation
Projects
- Region Lead
- Facilitator
Certification
Lean Six Sigma
Affiliations
Toastmasters
Timeline
General Manager
Pilot Company
11.2013 - Current