Jessica Alejandra Garcia
Orange,CA
Summary
Proven leader and dependable team player with extensive experience in customer service. Currently, at Northgate Gonzalez Markets, where I serve as head cashier training and vault monitoring, significantly enhancing customer loyalty. Excel in creative problem-solving and interpersonal communication, mentoring new staff to exceed sales goals. Demonstrated ability to resolve customer disputes, ensuring a secure and efficient shopping environment.
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
2
2
years of professional experience
Work History
Cashier
Northgate Gonzalez Markets
06.2023 - Current
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Trained team members on cash register operation and cash handling.
- Increased customer loyalty and retention.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Led cashiers and associates in providing thoughtful customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Associate of Science - Nursing
Santiago Canyon Community College
Orange, CA06-2028
High School Diploma -
Cetis 121
Sahuayo De Morelos, Michoacán, Mexico06-2022
Skills
- Creative and Excellent team player
- Responsible and dependable
- Strong Inner Personal Skills
Languages
Spanish
Native or Bilingual
Hobbies
CrossFit, Cycling, and Traveling
Timeline
Cashier
Northgate Gonzalez Markets
06.2023 - Current
Associate of Science - Nursing
Santiago Canyon Community College
High School Diploma -
Cetis 121
Similar Profiles
Jimena Garcia TorresJimena Garcia Torres
Tortilleria Quality Control and Training Specialis at Northgate Gonzalez MarketsTortilleria Quality Control and Training Specialis at Northgate Gonzalez Markets
Erick SanchezErick Sanchez
Combo Clerk at Northgate Gonzalez MarketsCombo Clerk at Northgate Gonzalez Markets
Francisco GonzalezFrancisco Gonzalez
Training Coordinator at Northgate Gonzalez MarketsTraining Coordinator at Northgate Gonzalez Markets