Teri Dixon
Raleigh,NC
Summary
Professional with strong expertise in medical administration and patient support. Proven track record of effective collaboration within healthcare teams to deliver high-quality care and support. Skilled in managing medical records, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. Reliable, adaptable, and results-driven with focus on meeting evolving needs of healthcare environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
US Department of Veterans Affairs(Ansible Government Solutions)
06.2024 - Current
- Perform at a competent level and work collaboratively in the Non-VA Care Coordination coordinated care delivery model, specifically in support of the MISSION Act and Community Care Network programs.
- Assures that all visitors and telephone calls are answered and referred in a prompt and courteous manner.
- Perform scheduling, canceling, re-scheduling of patient appointments and or consults.
- Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies.
- Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
- Responsible for maintaining/scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines, and transmittal of schedules 3rd Party
- Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
- Updates and verifies demographic information.
- Provides information regarding clinic and hospital policies, procedures, and locations to patients, family members, and staff.
- Maintains patient's confidential records, copies, and file documentation.
- Scans and enters information into VISTA, CPRS.ISS,ICB,VSSC,CTM.
- Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VHA policy. Protects the data from unauthorized release or from loss, alteration, or unauthorized deletion.
- Follows applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set out in the computer access agreement that the employee signs.
- Analyzes situations to determine what decisions can be made or if advise of higher authority is needed.
PSA
FastMed Urgent Care
12.2023 - Current
- Answering incoming phone calls; scheduling appointments; greeting patients and family members; and collecting co-payments.
- Registering patients and ensuring their demographic and insurance information is accurate.
Medical Assistant/CNA/Medical Receptionist
Medstar Shah Medical Group
08.2022 - 10.2023
- Administering medications
- Collecting a patient’s medical history
- Preparing the patient for their examination
- Measuring vital signs, like temperature and blood pressure
- Assisting the gynecologist or obstetrician during appointments
- Explaining to the patient what will happen during their exam, treatment, or procedure
- Performing laboratory tests like electrocardiograms (EKGs), sample collections, or blood draws
- Providing information to the patient about their medications, special diets, or anything else they’ve been prescribed
- Scheduling appointments
- Answering emails and phone calls
- Welcoming patients at the front desk
- Coordinate laboratory services, hospital admissions, and insurance information
- Utilizing computer programs to update medical records and handle billing and bookkeeping
Medical Assistant
Advanced Dermatology & Skin Surgery
06.2022 - 08.2022
- Data entry, filing, and faxing or emailing documents.
- Scheduling and confirming patient appointments.
- Answering telephone calls and inquiries.
- Obtaining consent forms from patients.
- Recording the special needs of patients.
- Creating and maintaining all records of charts and EMR.
- Documenting and distributing all clinical correspondence of patients.
- Reviewing a patient’s medical history.
- Recording patient vital signs, height, and weight.
- Preparing and collecting lab specimens for testing.
- Providing follow-up consultations to patients.
- Assisting dermatologists during physical examinations.
- Documenting physical examination findings.
- Ensuring all supplies, exam rooms, and treatment rooms are properly sanitized and stocked.
- Assisting nurses and patients with procedures.
- Administering injections as specified by the dermatologist.
- Preparing patients for surgical procedures, including skin tag removal, excisions, chemical peels, and biopsies.
- Assisting dermatologists with cosmetic procedures, including laser treatment, and Botox.
- Handing tools and equipment to the dermatologist during surgeries and procedures.
Patient Care Technician
UM Charles Regional Medical Center
03.2022 - 06.2022
- Participate in the admission and discharge process of patients
- Make sure that patient rooms adhere to sanitation, safety and health regulations
- Assist patient with their everyday activities (eating, clothing, bathing etc.)
- Monitor patient's state and check their vital signs,s c x sxa
Education
Certified in Nursing -
Lexington health institute
Lexington Park, MD10.2021
Certified in Clinical Medical Assistant - undefined
College of Southern Maryland
12.2017
High school or equivalent in High school diploma - undefined
Penn Foster
02.2017
Skills
- Microsoft Office
- EMR systems
- Medical receptionist
- Phlebotomy
- Clerical experience
- Patient care
- Front desk
- Medical terminology
- Hospital Experience
- Front Desk
- Customer service
- Vital signs
- Communication skills
- Intake
- Nursing
- Typing
- Reception (1 year)
- Hospital experience
- Specimen collection / processing
- Vital Signs
- Insurance verification
- Patient scheduling
- Electronic health records management
- Direct patient care
- Compassionate
- CPR
Accomplishments
- Recognized for outstanding dedication to patient care.
- Supervised team of 20 staff members.
Certification
- Bls for healthcare providers March 2024
- Cpr certification
- CNA
Languages
English
Timeline
Medical Support Assistant
US Department of Veterans Affairs(Ansible Government Solutions)
06.2024 - Current
PSA
FastMed Urgent Care
12.2023 - Current
Medical Assistant/CNA/Medical Receptionist
Medstar Shah Medical Group
08.2022 - 10.2023
Medical Assistant
Advanced Dermatology & Skin Surgery
06.2022 - 08.2022
Patient Care Technician
UM Charles Regional Medical Center
03.2022 - 06.2022
Certified in Clinical Medical Assistant - undefined
College of Southern Maryland
High school or equivalent in High school diploma - undefined
Penn Foster
Certified in Nursing -
Lexington health institute
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