Kenya Stepp
Operations Manager
Houston,Tx
Summary
Resilient and organized Operations Manager proficient in organizing schedules, managing inventory and enhancing financial controls. Effectively plan sales strategies, coordinate service initiatives and motivate employee excellence. Recognize team weaknesses and optimize plans to drive growth.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Operations Manager
All My Sons Moving and Storage
The Woodlands, TX
04.2018 - 03.2022
- Managed all aspects of day to day business opera ons
- Built and maintained long-term, positive relationships with clients, vendors, community businesses, and preferred partners
- Evaluated and reported on operational efficiency, Kpi’s, and effectiveness programs to leadership weekly.
- Instructed and followed all DOT and FMCSA regulations.
- Assisted in hiring processes as well as staff performance evaluations, conducting reviews and administering disciplinarian action as required.
- Listened to staff’s needs, resulting in an increase of retention by 55%.
- Made sure that all fleet vehicles are opera ng and maintained in a safe condition and cost effective manner.
- Knowledge of budgeting process and an awareness of profit and loss concepts.
Sales Manager
All My Sons Moving and Storage
Houston, Texas
01.2015 - 04.2018
- Managed 3 estimators, 2 were in the million dollar club last year and are on goal to hit almost 2 million this year
- Averaged $100,000 a month in sales while managing my estimators
- Dealt with all in-bounds and out-bounds call to around 300 clients daily
- Was backup to operations manager during a 4 month gap without an assistant operations manager
- Was in charge of sales and operation of all substitute transportation moves.
Sales Manager
All My Sons Moving and Storage Stra, Connec
08.2013 - 01.2015
- Doubled this market in one year and had all media brought up 2 stars.
- My estimator was part of the million dollar club his first year and going into the second year hit 2 million.
- My revenue for all of 2014 hit one million myself with 80% of that all outbound calls.
- Won an award for the Rookie of the Year Rising Star my first year.
- Won an award for the Most Profitable Sales in my second year.
- Was in charge of all out bounds, in bounds, emails and all follow ups.
Call Center Rep
All My Sons Moving
Carrollton, TX
03.2013 - 07.2013
- Was in the top 5% of bookings daily while on a lowest Que
- Was promoted to Sales manager within 3 months.
Education
ASE Certified - Automotive
Universal Technical Institute of Texas Inc
Houston, TX 09.2000 - 09.2001
Skills
Profitability and revenue generation
Purchasing and planning
Training and mentoring
Scheduling
Client account management
Employee scheduling
Delegation
Recruitment
Inventory management
Effective leader
Cost analysis and savings
Timeline
Assistant Operations Manager
All My Sons Moving and Storage
04.2018 - 03.2022
Sales Manager
All My Sons Moving and Storage
01.2015 - 04.2018
Sales Manager
All My Sons Moving and Storage Stra, Connec
08.2013 - 01.2015
Call Center Rep
All My Sons Moving
03.2013 - 07.2013
ASE Certified - Automotive
Universal Technical Institute of Texas Inc
09.2000 - 09.2001