Aleta Ford
Barnwell,SC
Summary
Resourceful Customer Service Supervisor known for productive and efficient task completion. Specialize in conflict resolution, customer relationship management, and operational improvement. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
GoodCents Solutions
Dunwoody, GA
04.2006 - 03.2014
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Administrative Clerk
Prime America
Lawrenceville, GA
03.2014 - Present
- Organized and maintained filing systems both electronically and manually.
- Generated monthly performance reports based on organizational objectives.
- Assisted with the preparation of presentations for meetings, conferences and other events.
- Answered inquiries from customers regarding services or products offered by the company.
Education
Bachelor of Science - Sociology
Norfolk State University
Norfolk, VA05-1995
Skills
- Handling Escalations
- Policy Enforcement
- Call Center Operations
- Report Generation
- Account Authorizations
- Workflow Management
Timeline
Administrative Clerk
Prime America
03.2014 - Present
Customer Service Supervisor
GoodCents Solutions
04.2006 - 03.2014
Bachelor of Science - Sociology
Norfolk State University