Benjamin Moreland
Corpus Christi,TX
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
15
15
years of professional experience
Work History
Operations Manager
Silver Sands Vacation Rentals
Port Aransas, TX
04.2017 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Managed maintenance operations, inspection department, and grounds operation for 347 properties on short-term rental business.
- Identified issues and effective resolutions for the problems determined by my team.
- Promote new and better ideas in the daily operations to prevent any future problems in the office and at properties managed.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Partnered with vendors and suppliers to effectively manage and budget.
- Collaborated with process owners to refine procedures, devise best practices, and correct quality audit findings.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Delivery Manager
Coastal Homes
Port Aransas, TX
02.2014 - 04.2017
- Fielded customer questions and complaints and rectified issues.
- Supported customers via telephone, email, and at sites to handle escalations and product concerns.
- Coordinated delivery of contracted solutions at the program level and in full accordance with outlined cost, scheduling, and quality terms.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Supervised delivery staff and general productivity.
- Worked with vendors to schedule more than 10 daily pickups and 50 weekly deliveries
Maintenance Technician
Capital Kleen Air.
Corpus Christi, TX
06.2010 - 02.2014
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Travel around the state in different locations to provided maintenance on fire control systems to perform maintenance and cleaning for prevention.
- Troubleshoot equipment breakdowns and perform preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Reviewed technical documentation to complete equipment maintenance and repair.
Parts Counterman
John Morris Ford
Lenoir City, TN
01.2007 - 07.2010
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers with diagnosing problems for automobile equipment and purchasing necessary replacements.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
Education
No Degree - Business Administration
East Tennessee State University
Johnson City, TNHigh School Diploma -
Prince Edward High School
Farmville, VA05.1995
Skills
- Goal Setting
- Cost Reduction
- Policy Development and Enforcement
- Decision Making
- Focus and Follow-Through
- Team Leadership
- Customer Relations
- Multitasking and Prioritization
- Layout Planning
- Deadline Management
Timeline
Operations Manager
Silver Sands Vacation Rentals
04.2017 - Current
Delivery Manager
Coastal Homes
02.2014 - 04.2017
Maintenance Technician
Capital Kleen Air.
06.2010 - 02.2014
Parts Counterman
John Morris Ford
01.2007 - 07.2010
No Degree - Business Administration
East Tennessee State University
High School Diploma -
Prince Edward High School
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