Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hartsel Clifton Shirley

Atlanta,US

Summary

Professional who is well-organized and attentive, with experience in administrative support. Compassionate Case Manager experienced in social support environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Counselor

AIDS Survival Project
02.2009 - 10.2009
  • Used cognitive behavior therapy to help young people recognize and choose better options
  • Assisted patients in dealing with realities of diagnoses and coping skills development
  • Kept track of client information on special flow sheets, noting suicidal warnings, sleep patterns, and restraints
  • Collaborated with prescribing professionals to ensure that patients received medications required
  • Helped clients connect with community service and resource organizations
  • Devised and implemented treatment plans, and then adjusted as needed.
  • Established relationships with clients that caused them to recommend agency to friends, family, and coworkers
  • Represented agency at public events
  • Designed safe and supportive environment for clients to discuss issues.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Assessed clients' needs to provide appropriate therapeutic interventions.
  • Listened to clients' concerns and provided encouragement and support.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.

Teacher Associate

Waterloo Community School District
08.2001 - 05.2002
  • Worked closely with teachers, handling tasks such as escorting children to classes, assisting teachers with equipment, and monitoring children during tense situations.
  • Established relationships with students and staff to create ease in classrooms and coordination of activities

Dick’s Sporting Goods
06.2022 - Current
  • Audited consumer goods
  • Placed high value on punctuality and worked hard to maintain excellent attendance record, consistently arriving at work ready to work right away.

Instructor

River Plaza Athletic Club
05.1998 - 05.2000
  • Observing other instructors and learned valuable techniques used in future experiences
  • Created exercise programs that were innovative and engaging
  • Give excellent presentations
  • Received positive feedback from participants regarding instruction and knowledge of exercise techniques
  • Raised stakes
  • Taught young students exercises and activities in a safe and clean environment
  • Designed exercise programs, led workshops, and taught young adults.
  • Increased club attendance
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Optimized learning plans based on participant performance and feedback.
  • Promoted classroom safety, collaboration and best practices.

Mail Handler Assistant

United States Postal Service
10.2021 - 05.2022
  • Sorted and placed mail into mailboxes and post office boxes with high accuracy
  • Developed team communications and information for meetings
  • Solved issues with mislabeled packages, improved operations through soft skills, and provided excellent customer service
  • Used automated mail processing equipment to sort and collate mail
  • Placed high value on punctuality and worked hard to maintain excellent attendance record, consistently arriving at work ready to work right away
  • Double-checked data's accuracy and integrity.

Director

KWWL
05.1994 - 03.2001
  • Coordinated work of lighting and sound crews to streamline production operations
  • Assessed scripts to determine creative strategies and resource requirements for successful production
  • Established and maintained positive working relationships with coworkers
  • Oversaw work of lighting and sound crews to ensure that production operations ran smoothly
  • Looked at scripts to see what kind of creative direction and resources were needed for successful productions
  • Chose best filming locations and plotted out shot sequences
  • Collaborated with producers] and anchors to plan schedules based on production needs and resources.

Manager

Krause & Gentle Corporation
10.1991 - 09.1995
  • Organized revenue statements, shipment amounts and dates, employee schedules, and sanitation in the workplace
  • Was in charge of daily operations
  • Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
  • Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Was in charge of opening and closing store, as well as reconciling cash drawers and making bank deposits
  • Increased cash flow by creating positive environment for customers and team members
  • Dealt with customer service issues as they arose
  • Product branding initiatives were strengthened, and effective marketing campaigns were coordinated
  • Improved efficiency through supervising daily staff assignments and tasks.

Clerk

Hy-Vee Grocery Store
  • Restocked sales floor and reorganized shelves, racks, and bins for cleaner look
  • Checked customer prices and processed sales by scanning barcodes
  • Checked credit cards, gave change, and collected and processed overages.
  • Answered questions about store policies and concerns to support positive customer experiences
  • I maintained my cool and continued to provide helpful and friendly guest service, resulting in excellent customer satisfaction in stressful situations
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs to increase customer loyalty, satisfaction, and sales
  • Helped customers by answering their questions and completing their requests
  • Was prompt in greeting customers
  • Educated customers about promotions to increase sales
  • Promoted high level of support and service to others.

Education

MBA -

International Business Management Institute
Berlin, Germany
12.2019

Master of Science - Administration

Brown Mackie
2019

Associate of Applied Science - Business Administration

Kirkwood Community College
2016

Skills

  • Verbal and Written Communication
  • Staff Management
  • Teamwork
  • Critical Thinking
  • Organizational
  • Stress Management
  • Time Management

Certification

OSHA certificate Cultural Humility Certificate Life Coach Certification Human Rights Certification Accomplishments

  • Licensed in ministry as a reverend/pastor/bishop - 2019 to present

Timeline

Dick’s Sporting Goods
06.2022 - Current

Mail Handler Assistant

United States Postal Service
10.2021 - 05.2022

Counselor

AIDS Survival Project
02.2009 - 10.2009

Teacher Associate

Waterloo Community School District
08.2001 - 05.2002

Instructor

River Plaza Athletic Club
05.1998 - 05.2000

Director

KWWL
05.1994 - 03.2001

Manager

Krause & Gentle Corporation
10.1991 - 09.1995

Clerk

Hy-Vee Grocery Store

MBA -

International Business Management Institute

Master of Science - Administration

Brown Mackie

Associate of Applied Science - Business Administration

Kirkwood Community College

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