E S
San Antonio,TX
Summary
Dynamic leader with a proven track record at Teph Seal Auto Appearance, excelling in operations management and team leadership. Expert in enhancing customer satisfaction and driving sales growth through strategic planning and staff development. Achieved significant improvements in team performance and customer relations, demonstrating exceptional problem-solving and financial management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Xcite Automotive
10.2023 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Manager
Teph Seal Auto Appearance
01.2021 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Head Cook
Wingstop
10.2017 - 07.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Manager
Paradise Auto Care
06.2019 - 07.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Basics - Basics
Southwest Texas Junior College
Eagle Pass, TXHigh School Diploma -
Eagle Pass High School
Eagle Pass, TX06.2008
Skills
- Customer service
- Team leadership
- Money handling
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Employee scheduling
- Team building
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
- Employee performance evaluations
- Cost control
- Financial management
- Schedule oversight
Certification
Certified technician for ceramic coating
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Assistant Manager
Xcite Automotive
10.2023 - 11.2024
Manager
Teph Seal Auto Appearance
01.2021 - 10.2023
Manager
Paradise Auto Care
06.2019 - 07.2020
Head Cook
Wingstop
10.2017 - 07.2018
Certified technician for ceramic coating
Basics - Basics
Southwest Texas Junior College
High School Diploma -
Eagle Pass High School
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