Albert Lavin
Bronx,NY
Summary
Highly skilled negotiator with a proven track record of successfully resolving conflicts and building cohesive teams. Adept at identifying and addressing key issues to achieve mutually beneficial outcomes. Experienced in navigating complex situations and collaborating with diverse stakeholders to drive positive results. Dedicated professional committed to fostering productive relationships and driving organizational success through effective communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Experience Specialist
T-Mobile
06.2024 - Current
- Aligned team objectives with organizational goals, resulting in an increased level of overall success and employee engagement.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
Mobile Expert
T-Mobile
06.2023 - 06.2024
- Kept track of weekly sales in order to compile reports for management
- Built long-term relationships with client and accurately quote pricing and terms that met the needs of the customer
- Maintained high customer service standards by promoting and upselling new products and services
- Had an excellent attendance record and was always on time for work
- Solved issues, improved operations, and provided excellent customer service
Mobile Expert
Wireless Vision
04.2022 - 03.2023
- Informed customers of promotions
- Key holder: responsible For opening/closing store and making count of money
- Complete trainings
- Increased customer satisfaction by resolving account issues and phone issues
- Explained the features and capabilities of promotional offerings to customers to help them understand the products and get the most out of them
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Counted registers, made deposits, and stored and filed all daily paperwork as I opened and closed the store
Mobile Expert
T-Mobile
05.2021 - 02.2022
- Assisted by answering phones, responding to customers inquiries, and providing information about the t-mobile services during downtime
- Helped customers save money by putting in place cost-cutting measures that addressed long-standing issues
- Solved issues with phones, improved operations, and provided excellent customer service
- Followed up with customers by phone or email during down time
- Concentrate on expanding existing accounts and attracting new customers
Cook
McDonald's
06.2020 - 08.2020
- Maintained a high level of consistency and accuracy when preparing identical dishes multiple times in one shift
- Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw foods
- Made food according to recipes, portioning, cooking, and waste management guidelines
- Put food in proper storage containers, and perishable items in the refrigerator for later use and to avoid spoilage
- I'm in charge of stock rotation and control to keep the kitchen and larder well stocked
Summer Youth Worker
Summer Youth Employment Program
06.2017 - 09.2017
- Developed positive relationships with my coworkers, children, and families
- Followed safe work procedures
- Oversaw groups of up to [Number] children ranging in age from [Age] to [Age]
Stocker
KEYFOOD SUPERMARKET
06.2016 - 08.2016
- Inspected them for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds
- Priced merchandise, stocked shelves and took inventory of supplies
- Kept my work area clean, orderly, and safe
Education
High School -
NYC Charter High School for Architecture, Engineering & Construction Industries
NY01.2020
Skills
- Product testing
- Self-motivated
- Relationship development
- Customer service
- Supervision
Timeline
Experience Specialist
T-Mobile
06.2024 - Current
Mobile Expert
T-Mobile
06.2023 - 06.2024
Mobile Expert
Wireless Vision
04.2022 - 03.2023
Mobile Expert
T-Mobile
05.2021 - 02.2022
Cook
McDonald's
06.2020 - 08.2020
Summer Youth Worker
Summer Youth Employment Program
06.2017 - 09.2017
Stocker
KEYFOOD SUPERMARKET
06.2016 - 08.2016
High School -
NYC Charter High School for Architecture, Engineering & Construction Industries