Summary
Overview
Work History
Skills
Work Preference
Education
Timeline
Generic

Preontae Allen

Augusta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Accomplishments Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Cashier - Achieved highest Number of new credit accounts opened within one-month period. Customer Relations - Earned highest marks for customer satisfaction, company-wide. Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Overview

7
7
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

Teleperformance
Augusta, GA
06.2020 - 02.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services and company information
  • Provided primary customer support to internal and external customers
  • Recommended products to customers, thoroughly explaining details
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Machine Operator

Kimberly-Clark
, SC
03.2019 - 02.2021
  • Operated machining equipment safely with team of operators
  • Complied with company and OSHA safety rules and regulations
  • Set up and ran machinery to produce exceptional products for industrial needs
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Paid attention to detail while completing assignments.
  • Trained other workers in inspection and testing procedures.
  • Monitored inventory levels to restock materials and maintain consistent supply.
  • Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.

Sales Associate

Walmart
Augusta, GA
08.2018 - 10.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Provided positive first impressions to welcome existing, new and potential customers
  • Helped customers locate products and checked store system for merchandise at other sites
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Customer Service Representative

Family Dollar
Augusta, GA
12.2015 - 11.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services and company information
  • Provided primary customer support to internal and external customers
  • Recommended products to customers, thoroughly explaining details.

Skills

  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Needs Assessment
  • Type Skills
  • Communication Skills
  • Customer Service Skills
  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Service Standard Compliance

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Work from home optionFlexible work hours

Education

Technical College System Of Georgia
Augusta, GA
03.2011 - 06.2012

Timeline

Customer Service Representative

Teleperformance
06.2020 - 02.2023

Machine Operator

Kimberly-Clark
03.2019 - 02.2021

Sales Associate

Walmart
08.2018 - 10.2019

Customer Service Representative

Family Dollar
12.2015 - 11.2017

Technical College System Of Georgia
03.2011 - 06.2012
Preontae Allen