Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Groome

Egg Harbor City,NJ

Summary

Sociable Server offering 20 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.

Overview

20
20
years of professional experience

Work History

Food Server

Collingswood Diner
Collingswood, NJ
02.2020 - 04.2022
  • Greeted guests in a friendly and welcoming manner.
  • Prepared tables for meals by setting up items such as linens, silverware, and glassware.
  • Brought food and beverages to the table in a timely manner.
  • Informed customers of daily specials and menu changes.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Checked on customers during their meal to ensure they were satisfied with their dining experience.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
  • Provided exceptional service to high volume of daily customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Took orders from customers accurately and delivered to kitchen staff promptly.

Dishwasher

TJ's fa
Voorhees, NY
02.2016 - 04.2016
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Assisted in preparing salads and desserts when requested by chefs or supervisors.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.

Food Delivery

TJ's Family Restaurant
Voorhees, NJ
04.2011 - 06.2011
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Food Server

The Pub
Pennsauken, NJ
01.2009 - 06.2010
  • Greeted guests in a friendly and welcoming manner.
  • Prepared tables for meals by setting up items such as linens, silverware, and glassware.
  • Took orders from customers accurately and delivered to kitchen staff promptly.
  • Brought food and beverages to the table in a timely manner.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Checked on customers during their meal to ensure they were satisfied with their dining experience.
  • Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
  • Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Attended regular team meetings for updates on new menu items or promotions.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Food Server

Berlin Diner
Berlin , NJ
12.2004 - 02.2005
  • Greeted guests in a friendly and welcoming manner.
  • Prepared tables for meals by setting up items such as linens, silverware, and glassware.
  • Informed customers of daily specials and menu changes.
  • Took orders from customers accurately and delivered to kitchen staff promptly.
  • Brought food and beverages to the table in a timely manner.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Checked on customers during their meal to ensure they were satisfied with their dining experience.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request.
  • Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Promoted additional menu items or specialty drinks through suggestive selling techniques.

Food Server

Magnolia diner
Magnolia, NJ
09.2002 - 05.2003
  • Greeted guests in a friendly and welcoming manner.
  • Prepared tables for meals by setting up items such as linens, silverware, and glassware.
  • Informed customers of daily specials and menu changes.
  • Brought food and beverages to the table in a timely manner.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Checked on customers during their meal to ensure they were satisfied with their dining experience.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request.
  • Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Calculated charges, issued table checks and collected payments from customers.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Retrieved prepared orders from kitchen areas and promptly delivered to guests.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Education

High School Diploma -

Eastern High School
Voorhees ,NJ
06-2000

Some College (No Degree) - Addictions

Camden County College
Camden, NJ

Skills

  • Guest Relations
  • Quality Control
  • Food Handling
  • Safe Food Handling
  • Dining Customer Service
  • Banquet Coordination
  • Tableside Service
  • Suggestive Selling
  • Menu Knowledge
  • Table Setting
  • Order Taking
  • Cash Handling
  • High-Volume Dining
  • Professional Attitude
  • Menu Memorization

Timeline

Food Server

Collingswood Diner
02.2020 - 04.2022

Dishwasher

TJ's fa
02.2016 - 04.2016

Food Delivery

TJ's Family Restaurant
04.2011 - 06.2011

Food Server

The Pub
01.2009 - 06.2010

Food Server

Berlin Diner
12.2004 - 02.2005

Food Server

Magnolia diner
09.2002 - 05.2003

High School Diploma -

Eastern High School

Some College (No Degree) - Addictions

Camden County College

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Sarah Groome