Tiffany Morales

• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
• Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
• Trained and guided team members to maintain high productivity and performance metrics.
• Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Engaged with customers to build rapport and loyalty.
• Assisted in training new employees, resulting in a more knowledgeable workforce.
• Developed strong relationships with clients, resulting in repeat business and referrals.
• Leveraged social media platforms to engage with prospective customers and share relevant information about available inventory and promotions.
• Spearheaded efforts in improving showroom presentation by rearranging vehicle displays and updating promotional materials, resulting in an enhanced customer experience.
• Educated customers on warranty options available for their chosen vehicles, enabling them to make informed decisions when purchasing additional coverage plans.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.