Julia Perez
Store Manager
Rosenberg,TX
Summary
Customer-oriented Store Manager offering over 16 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, hires, and trains all new employees. Develops and manages team of store associates and assistant managers.
Overview
18
18
years of professional experience
Work History
Store Manager
Kirkland's Home
Sugar Land, TX
03.2022 - Current
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Store Manager
Family Dollar
Needville, TX
11.2018 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Boosted sales by 36% by cultivating customer rapport and delivering superior customer service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Store Manager
Scrubs & Beyond
Sugarland , TX
01.2017 - 09.2018
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Boosted sales by [50]% by cultivating customer rapport and delivering superior customer service.
Experienced Retail Store
Carters/OshKosh
Sugarland, TX
12.2010 - 11.2015
- Manager adept at problem solving, customer service and hiring and training hardworking, quality staff.
- Retail inventory management Recruiting and interviewing Store operations Outstanding communication skills Reliable Flexible schedule Store opening and closing procedures Team-oriented, Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Opened a new store location and assisted in recruiting and training new staff.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Completed weekly schedules according to payroll policies.
- Trained all new managers on store procedures and policies.
- Wrote order supply requests to replenish merchandise.
- Trained staff to deliver outstanding customer service.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Worked closely with the district manager to formulate and build the store brand.
Area Supervisor
Kohls
Rosenberg, TX
07.2007 - 12.2010
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Displayed the appropriate signage for products and sales promotions.
- Arranged items in favorable positions and areas of the store for optimal sales.
- Established and maintained proper high traffic displays, resulting in increased sales.
- Effectively communicated and coordinated execution of the planogram with store management.
- Designed displays to make the store experience interactive and engaging.
- Trained staff to deliver outstanding customer service.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
Revenue Management Represenative
AT&T
Houston, TX
02.1997 - 11.2000
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Addressed customer service inquiries in a timely and accurate fashion.
- Worked with upper management to ensure appropriate changes were made.
Education
GED -
Terry High School
01.1990
Skills
- Employee supervision and motivation
- Store operations oversight
- Staff training and development
- Team-oriented
- Retail inventory management
- Outstanding communication skills
- Sales professional
- Reliable
- Project management
- Employee training
- Employee development
- Recruiting and hiring
- Supervision and training
- Schedule management
Timeline
Store Manager
Kirkland's Home
03.2022 - Current
Store Manager
Family Dollar
11.2018 - Current
Store Manager
Scrubs & Beyond
01.2017 - 09.2018
Experienced Retail Store
Carters/OshKosh
12.2010 - 11.2015
Area Supervisor
Kohls
07.2007 - 12.2010
Revenue Management Represenative
AT&T
02.1997 - 11.2000
GED -
Terry High School