Katritzia G. Sanchez Vega
Kissimmee,FL
Summary
Experienced food service professional with a strong background in FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
8
8
years of professional experience
Work History
Theme Park Operations
Walt Disney World Resort
07.2021 - Current
- Conduct daily attraction operations, ensured guest and team member safety, and committed to giving the best possible customer service at each moment
- Develop skills in various venue operations, ensured area cleanliness, and worked hand in hand with other team members and leadership to produce a fun and safe environment for guests.
- Deliver outstanding customer service by addressing guest concerns promptly and professionally.
- Utilize strong communication skills while working cohesively with management to address any operational challenges or concerns promptly.
- Prevent accidents by conducting regular inspections on attractions equipment and reporting any issues to the corresponding supervisor.
Trainer/General Teller Supervisor
Walt Disney World Company
01.2019 - 07.2022
- Mentored new hires, resulting in stronger staff development and increased productivity around multiple locations including Connections Eatery/Starbucks.
- Trained staff on best practices for exceptional service & cleanliness in FOH/BOH operations.
- Conducted monthly performance audits to evaluate employee effectiveness and ensure guest satisfaction, implementing best practices in high-paced are dedicated to money management.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals to upper management.
- Generated an average of over $15k USD in daily revenue per quick service location, demonstrating strong sales performance and operational efficiency.
Outdoor Vending Assist. Supervisor
SeaWorld Parks & Resorts
11.2020 - 06.2021
- Effectively managed daily operational tasks by delegating responsibilities to an average of 30-40 ambassadors, optimizing team resources and ensuring timely completion of deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coordinated and managed ambassadors in the North area of SeaWorld to market and distribute a diverse range of food products, including chips, hot dogs, fries, popcorn, beverages, and alcoholic drinks.
- Enhanced team performance with rigorous hands-on training sessions around multiple venues around Seaworld.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Enforced and trained staff on health and food safety standards at all operational stages to ensure high food service quality and efficient daily operation.
Crew Leader
Little Caesars
08.2016 - 01.2019
- Operated food production equipment safely and responsibly for quality output.
- Trained crew members in safe work practices, achieving 80% monthly injury reduction.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Efficiently assembled and packaged pizza items to meet company quality standards and ensure secure delivery.
- Trained employees in time management and proper ways to complete job duties.
Education
Bachelor of Arts - Business in Marketing
University of Puerto Rico
Puerto Rico12-2024
Skills
- Operational management
- Leadership and development
- Quality control
- Budgeting and cost management
- Communication and coaching
- Environmental, Health & Safety compliance
Languages
Spanish
Native or Bilingual
Timeline
Theme Park Operations
Walt Disney World Resort
07.2021 - Current
Outdoor Vending Assist. Supervisor
SeaWorld Parks & Resorts
11.2020 - 06.2021
Trainer/General Teller Supervisor
Walt Disney World Company
01.2019 - 07.2022
Crew Leader
Little Caesars
08.2016 - 01.2019
Bachelor of Arts - Business in Marketing
University of Puerto Rico
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