Katritzia G. Sanchez Vega
Kissimmee,FL
Summary
Experienced food service professional with a strong background in FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
8
8
years of professional experience
Work History
Theme Park Operations
Walt Disney World Resort
Orlando, FL
07.2021 - Current
- Conduct daily attraction operations, ensured guest and team member safety, and committed to giving the best possible customer service at each moment
- Develop skills in various venue operations, ensured area cleanliness, and worked hand in hand with other team members and leadership to produce a fun and safe environment for guests.
- Deliver outstanding customer service by addressing guest concerns promptly and professionally.
- Utilize strong communication skills while working cohesively with management to address any operational challenges or concerns promptly.
- Prevent accidents by conducting regular inspections on attractions equipment and reporting any issues to the corresponding supervisor.
Trainer/General Teller Supervisor
Walt Disney World Company
Orlando, FL
01.2019 - 07.2022
- Mentored new hires, resulting in stronger staff development and increased productivity around multiple locations including Connections Eatery/Starbucks.
- Trained staff on best practices for exceptional service & cleanliness in FOH/BOH operations.
- Conducted monthly performance audits to evaluate employee effectiveness and ensure guest satisfaction, implementing best practices in high-paced are dedicated to money management.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals to upper management.
- Generated an average of over $15k USD in daily revenue per quick service location, demonstrating strong sales performance and operational efficiency.
Outdoor Vending Assist. Supervisor
SeaWorld Parks & Resorts
Orlando, FL
11.2020 - 06.2021
- Effectively managed daily operational tasks by delegating responsibilities to an average of 30-40 ambassadors, optimizing team resources and ensuring timely completion of deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coordinated and managed ambassadors in the North area of SeaWorld to market and distribute a diverse range of food products, including chips, hot dogs, fries, popcorn, beverages, and alcoholic drinks.
- Enhanced team performance with rigorous hands-on training sessions around multiple venues around Seaworld.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Enforced and trained staff on health and food safety standards at all operational stages to ensure high food service quality and efficient daily operation.
Crew Leader
Little Caesars
Puerto Rico
08.2016 - 01.2019
- Operated food production equipment safely and responsibly for quality output.
- Trained crew members in safe work practices, achieving 80% monthly injury reduction.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Efficiently assembled and packaged pizza items to meet company quality standards and ensure secure delivery.
- Trained employees in time management and proper ways to complete job duties.
Education
Bachelor of Arts - Business in Marketing
University of Puerto Rico
Puerto Rico12-2024
Skills
- Operational management
- Leadership and development
- Quality control
- Budgeting and cost management
- Communication and coaching
- Environmental, Health & Safety compliance
Languages
Spanish
Native or Bilingual
Timeline
Theme Park Operations
Walt Disney World Resort
07.2021 - Current
Outdoor Vending Assist. Supervisor
SeaWorld Parks & Resorts
11.2020 - 06.2021
Trainer/General Teller Supervisor
Walt Disney World Company
01.2019 - 07.2022
Crew Leader
Little Caesars
08.2016 - 01.2019
Bachelor of Arts - Business in Marketing
University of Puerto Rico