Charlotte Banks
Dallas,Texas
Summary
Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Capability & Data Reporting Manager
OptumRx
Remote, TX
11.2015 - Current
- Consulted with IT on advancement of database builds to manage data connectivity between pharmacy claim systems, and books of business. Implementation of advancement resulted in resource demand reduction by 60%.
- Expanded cross-functional organizational capacity by collaborating across departments on data reporting priorities, and reporting automation functionality. Reporting Automation improved timing of data reporting output by 53%
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Planned inter-departmental synergies to reduce redundant technological needs, by applying techniques such as feature coordination, and product Roadmapping strategies.
- Facilitated automated client portal testing to increase efficiency and accuracy of health plan benefit builds.
- Administered, supported and monitored SharePoint databases by proactively resolving issues and maintaining site architecture.
- Set up and controlled user profiles and access levels for each SharePoint hub to protect important data.
Manager - Documentation, Communication & Training
OptumRx
Remote, TX
11.2012 - 11.2015
- Interviewed pharmacy account management personnel, and team leaders to gain understanding of functionality of processes for development of department documentation and Visio process flows.
- Managed electronic documentation and uploaded changes/updates using organizations SharePoint documentation repository.
- Modeled innovative documentation solutions to respond to organizational needs.
- Produced on-time communications in support of new or changing product submissions. Met communication delivery standards at 99%.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness. 42% training program improvement from year 2014 to 2015.
- Managed and facilitated organizational trainings and learning workshops in accordance with organizational, and internal team curricula, employing varied methods to maximize participant information retention, and attendance.
Education
Certification - Pharmacy Technician
PTCB
Washington, DCSome College - Pharmacy (Pre-Pharmacy)
Texas Southern University
Houston, TXHigh School Diploma -
Central Senior High School
Beaumont, TXSkills
- Capability to analyze data/identify trends
- Capability and scalability planning
- Strategic planning capability
- Problem-Solving
- Critical Thinking
- Attention to Detail
- Excellent Communication
- Self-Motivated
- Excellent multitasking capability
- Logical thinking capability
- Organization and Time Management
Microsoft Office 365 Products
- Excel - Expert
- Word - Expert
- Power BI - Expert
- PowerPoint Timeline - Expert
- Project - Expert
- SharePoint - Expert
- OneNote - Expert
- Power Apps - Intermediate
- Power Automate - Intermediate
- Azure - Intermediate
Other
- Smartsheet - Intermediate
Accomplishments
- Emerging Leader Program Alumni
- Essential Facilitation Leader
- Innovation Advocate
- SharePoint Adjunct Instructor Committee
Certification
- Certified Pharmacy Technician (CPhT) - 20+ years
Technologies & Training
Technology & Scripting
- Rally
- Aha!
- Jira
- RxClaim
- SQL
- Tableau
- Alteryx
- Salesforce
- ServiceNow
- VBA
- JSON
- HTML
- CSS
- Python
- R
Training
- Agile
- Scrum
- Project & Process Mgmt.
Earlier Career Professional Experience
- Humana (Behavioral Health Segment) - Pharmacy RFP Team Lead & Data Analyst - Irving, TX
- Humana (Quality Management) - Quality Audit Specialist - URAQ & NCQA Accreditations - Irving, TX
- B.Braun Medical (CAPS) - Quality Control Manager & Environmental Health Monitor - Carrollton, TX
- Consolidated Mail Out Patient Pharmacy - Pharmacy Technician - Lancaster, TX
- Methodist Hospital - Pharmacy Technician - Houston, TX
Timeline
Capability & Data Reporting Manager
OptumRx
11.2015 - Current
Manager - Documentation, Communication & Training
OptumRx
11.2012 - 11.2015
Certification - Pharmacy Technician
PTCB
Some College - Pharmacy (Pre-Pharmacy)
Texas Southern University
High School Diploma -
Central Senior High School