Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Languages
Timeline
Hi, I’m

Charla Hubbard

Summary

Seeking a position that will benefit from my positive interaction skills; leadership responsibilities including problem solving, planning, and organizational abilities.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

18
years of professional experience
1
Certification

Work History

CVS Health

Benefit Verification Specialist
10.2018 - Current

Job overview

  • Collect appropriate information needed to ensure insurance coverage for patients medication orders
  • Responsible for accurate and timely verification of new and existing patients prescription drug coverage
  • Conduct benefit investigations and obtain prior authorizations when needed
  • Communicate with healthcare professionals to obtain necessary information and provide feedback on status of patients medication and coverage
  • Communicate with the patient regarding order status and possible information needed to resolve coverage issues

Z Trip

Cab Driver
05.2018 - 10.2018

Job overview

  • I'm an independent contractor that takes customers to their destinations

Vocelli's Pizza

Assistant Manager
05.2017 - 02.2018

Job overview

  • I assist the general store manager, on helping manage a smooth and productive store for day to day business

AmerisourceBergen

Reimbursement Coordinator
11.2017 - 01.2018

Job overview

  • Responsible for timely claim submission, collection activity, and payment posting
  • I have collected and reviewed all patient insurance benefits and information to provide assistance to physician office staff and sometimes to patient as to complete and submit all necessary insurance forms and program applications
  • Submit all necessary insurance forms and electronic claims to process the claims in a timely manner
  • Research and resolve any claim denials or underpayment of claims
  • Effectively utilize various means for collections, including but not limited to phone, fax, mail, and online methods
  • Provided exceptional customer service to internal and external customers; resolve any customer requests in a timely and accurate manner; and escalate complaints accordingly
  • Report any reimbursement trends/delays to supervisor

Lincoln Heritage

Field Underwriter
09.2016 - 12.2017

Job overview

  • I insure people with final expense life insurance while maintaining a personal positive relationship with my customers

Bankers Life Property and Casualty

Insurance Agent
06.2017 - 10.2017

Job overview

  • I educate seniors on the rising cost of medicare, and also help them with their retirement needs

IBEX Global

Retention Representative
01.2017 - 06.2017

Job overview

  • I retain customers and keep them good a loyal customers for the company
  • And I help answer any billing questions the customer may have

Chrothall

Housekeeper
06.2012 - 09.2016

Job overview

  • I cleaned and maintained a cleanly environment for my patients on a daily basis

Sears Outlet

Sales Associate/Customer Service
08.2011 - 06.2012

Job overview

  • Assisted customers with purchasing general commodities
  • Operated the cash register and dispensed proper change
  • Demonstrated strong customer service skills
  • Helped move stock from backroom to sales floor
  • Operated the fitting room and assisted customer

A.J.Wright

Sales Associate/Customer Service
08.2010 - 02.2011

Job overview

  • Assisted customers with purchasing general commodities
  • Operated the cash register and dispensed proper change
  • Demonstrated strong customer service skills
  • Helped move stock from backroom to sales floor
  • Operated the fitting room and assisted customers

Zee's Convenience Store

Cashier
08.2009 - 05.2010

Job overview

  • Assisted customers with purchasing general commodities
  • Operated the cash register and dispensed proper change
  • Demonstrated strong customer service skills
  • Maintain stocked shelves

Heinz Endowments

Summer Youth Philanthropy Intern
06.2008 - 08.2008

Job overview

  • Met with regional and community leaders about ways to help improve the region
  • Compiled research on evidenced-based community programs that empower women in the Pittsburgh region
  • Assisted in developing a request for proposal (RFP)
  • Presented funding recommendations to the President of the Heinz Endowments
  • Functioned as member of the Summer Youth Philanthropy team to grant $25,000 total to four nonprofit organizations based in Pittsburgh

Giant Eagle

Cashier
08.2006 - 12.2006

Job overview

  • Assisted customers with purchasing general commodities
  • Operated the cash register and dispensed proper change
  • Demonstrated strong customer service skills
  • Coordinated returned merchandise

Education

Community College of Allegheny County
Monroeville, PA

Associate's from Business Management
01.2011

University Overview

University of Akron
Akron, OH

Bachelor's from Nursing
01.2010

University Overview

East Allegheny High School
North Versailles, PA

Diploma from College Prep
01.2008

University Overview

Skills

  • Strong computer skills
  • HIPAA compliance
  • Claims processing
  • Microsoft office
  • Insurance verification
  • Follow-up skills
  • Verbal and written communication
  • Written and oral communication
  • Benefits explanation
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Excellent communication

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Certification

  • Life Insurance, 09/01/16, 09/01/19
  • Driver's License

Personal Information

Personal Information
  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

English
Professional Working

Timeline

Benefit Verification Specialist
CVS Health
10.2018 - Current
Cab Driver
Z Trip
05.2018 - 10.2018
Reimbursement Coordinator
AmerisourceBergen
11.2017 - 01.2018
Insurance Agent
Bankers Life Property and Casualty
06.2017 - 10.2017
Assistant Manager
Vocelli's Pizza
05.2017 - 02.2018
Retention Representative
IBEX Global
01.2017 - 06.2017
Field Underwriter
Lincoln Heritage
09.2016 - 12.2017
Housekeeper
Chrothall
06.2012 - 09.2016
Sales Associate/Customer Service
Sears Outlet
08.2011 - 06.2012
Sales Associate/Customer Service
A.J.Wright
08.2010 - 02.2011
Cashier
Zee's Convenience Store
08.2009 - 05.2010
Summer Youth Philanthropy Intern
Heinz Endowments
06.2008 - 08.2008
Cashier
Giant Eagle
08.2006 - 12.2006
University of Akron
Bachelor's from Nursing
East Allegheny High School
Diploma from College Prep
Community College of Allegheny County
Associate's from Business Management
Charla Hubbard