Michelle Santiago
Case Manager
Bronx,NY
Summary
Dedicated Care Manager professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Prevention Coordinator
Morris Heights Health Center
Bronx, NY
11.2020 - Current
- Educate patients and members of the community on safe sex practices, HIV, STI’s and PEP/PrEP medication.
- Run daily, weekly and bi-weekly reports on eCW to identify high-risk patients that could benefit from PrEP/PEP services and/or STI education.
- Identify patients’ social determinants of health/barriers and provide appropriate resources and link to care.
- Collaborate with patients’ doctors, social workers, pharmacists and other specialists’ part of patients care management team to ensure better overall health outcomes.
- Processed daily, weekly and bi-weekly reports on eCW to identify high-risk patients who could benefit from PrEP/PEP services and/or STI education.
EMT-Basic/Field Training Officer
Senior Care Emergency Medical Services
Bronx, NY
03.2012 - Current
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained and educated over 75+ EMT trainees with graduation rate of over 88%.
- Monitored day-to-day activities of trainees and skill set, noting areas needing improvement and implementing plans for rectification.
Case Manager Coordinator
St. Barnabas Hospital
Bronx, NY
01.2020 - 08.2020
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Participated in professional growth programs to support special education improvement efforts.
- Managed caseload of 120 patients in Health Home program to provide comprehensive, community-based care.
Care Coordinator
Cooperative Home Care Assosciates
Bronx, NY
09.2018 - 12.2019
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Participated as a part of an interdisciplinary team to develop care plans for new members, and in assisted in determining appropriate changes in the care plans of continuing members to meet their unique individual needs.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Clinical Administrative Supervisor
Essen Medical Associates
Bronx, NY
02.2018 - 09.2018
- Perform effectively despite sudden deadlines and changing priorities
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 30+ new employees.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Accurately prepared weekly payroll and tracking data using Paychex system.
Education
Bachelor of Science - Public Health
Monroe College
Bronx, NY 02.2022 - 06.2024
Associate of Science - Public Health
CUNY Bronx Community College
Bronx, NY 01.2016 - 06.2021
Skills
Leadership
Strategic planning
Staff Management
Case management
Patient education and advocacy
Critical thinking
Certification
Motivational Interviewing
Timeline
Bachelor of Science - Public Health
Monroe College
02.2022 - 06.2024
First Aid/CPR Certified
09-2021
Prevention Coordinator
Morris Heights Health Center
11.2020 - Current
Case Manager Coordinator
St. Barnabas Hospital
01.2020 - 08.2020
Motivational Interviewing
03-2019
Mental health First Aid
03-2019
Care Coordinator
Cooperative Home Care Assosciates
09.2018 - 12.2019
Clinical Administrative Supervisor
Essen Medical Associates
02.2018 - 09.2018
Associate of Science - Public Health
CUNY Bronx Community College
01.2016 - 06.2021
EMT-Basic/Field Training Officer
Senior Care Emergency Medical Services
03.2012 - Current
Emergency Medical Technician
08-2011