Laurel Otis
Mill Creek,WA
Summary
Dynamic Sales Executive providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations..
Overview
19
19
years of professional experience
Work History
Delivery Driver
Amazon Flex
Everett, WA
05.2021 - Current
- Verified daily deliveries against shipping instructions before delivering to customers.
- Keep open communication with Driver support with any delays or issues experienced on the road
- Keep customers informed of any problems that arise with the ability to deliver their package on time or safely.
- work efficiently with Driver Support to resolve any issues experienced on the road, with the app or the completion of a delivery
- Work through an app for scheduling, payment, GPS directions, company communications
- Delivered packages to customer doorsteps and business offices with care
- Operated vehicle safely in highly congested areas with no traffic violations
- Organize and stock car for efficient delivery of packages
Homemaker
Self
Everett, WA
02.2015 - Current
- Organize our day and prioritize our time keeping us punctual
- Communicate and listen intently and empathetically
- Parental and Sibling Conflict Resolution
- Daily housekeeping tasks including laundry, cooking, cleaning, paying bills
- Maintain health and well being of family members through nutrition, doctors visits, outdoor time and administering and trouble shooting proper care for sick family members
- Event Planning birthday parties and playdates
- Flexibility with anything that may arise in the day from sibling conflict, a soiling accident, toddler melt downs and getting hurt
- Being adaptable to the situation
Flight Attendant
Horizon Airlines
SeaTac, WA
08.2006 - 02.2015
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Adapted to schedule changes, flight delays and disruptions and directed and assisted passengers in understanding any changes while keeping them safe
- Tended to individual needs such as assisting passengers with stowage of luggage, administering first aid, paying special attention to unaccompanied minors and help ease tensions or worries for anxious fliers
- Performed duties in accordance with company policies and procedures and FAA regulations to promote safe working environment.
- Promoted Alaska Airlines Visa Credit Card outside of mandatory duties. Top performer in Credit Card Sales
Education
High School Diploma -
Mount Si High School
Snoqualmie, WA2003
Skills
- Adaptable
- Team Collaboration
- Detail Oriented
- Customer Service
- Efficiency and Time Management
- Leadership
- Sales
- Calendar Management
Volunteer Experience
AWANA Club TNT Girls Leader 1 year, Sparks Leader 3 years, Cubbies Leader 1 year
MOPS Care Coordinator 2 years, Hospitality 1 year, Table Leader 2 years
Sunday School Teacher 1 year
Sunday School Volunteer 3 years
Timeline
Delivery Driver
Amazon Flex
05.2021 - Current
Homemaker
Self
02.2015 - Current
Flight Attendant
Horizon Airlines
08.2006 - 02.2015
High School Diploma -
Mount Si High School